Please be advised that scheduled maintenance is to be undertaken on Saturday 23rd March 2024 from 5 AM to 8 AM (AWST) and the system will be unavailable during this window.Convenience Buttons:Memorial Sales ConsultantSalary:PSCSAA2022 Level 3 $79,156 - $84,977 pa plus superLocation:FremantlePillar/directorate:Client ServicesBranch:SalesTenure:Permanent - Part Time, Permanent - Full Time, Fixed Term - Part Time, Fixed Term - Full TimePosition Number:Pool Ref 2024-04Closing Date:2024-04-02 4:00 PM (YYYY-MM-DD)Attachments:-
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-We are the caretakers entrusted to commemorate the lives of Western Australians now and into the future. We help family and friends honour the lives of loved ones and safeguard memories for future generations.Metropolitan Cemeteries Board currently have one full-time position and one part-time position of 22.5 hrs per week available for experienced customer service professionals at the historic and beautiful Fremantle Cemetery and will also create a pool of candidates to fill future vacancies. Applicants assessed as suitable may be offered similar roles as vacancies arise during the next 12 months.About the roleWe are seeking a compassionate person to showcase our gardens, mausoleums and burial grounds, and products whilst supporting bereaved families to memorialise their loved ones. They will provide a seamless and high quality service to clients in our beautiful cemeteries.The Memorial Sales Consultant will be responsible for supporting clients in selecting, designing and coordinating cremation memorials, mausoleum crypts, gravesites and other MCB products. Given the sensitive nature of the products and services, sales are conducted in a dignified and respectful manner.About you
- Your strengths lie in sales and customer service environments, where you excel at assisting clients in making decisions in challenging circumstances.
- Your exceptional communication skills allow you to connect with people from diverse backgrounds and understand their unique needs when handling complex and delicate Memorial Sales.
- You use initiative and act promptly to deliver excellent service to clients.
- You have a good eye for design, attention to detail and passion for delivering products that meet the unique needs of your clients.
- You will align with our values of Compassion, Respect, Understanding and Integrity.
- encourages innovation and continuous improvement
- values self-leadership and emotional intelligence
- provides opportunity to do rewarding and challenging work
- provides flexible start and finish times, within operational requirements
- provides ongoing training and development opportunities
- remunerates you with Award based salary and leave entitlements plus 11% superannuation
- includes employee assistance and wellbeing programs to ensure your physical and psychological health in the workplace.
- Please include a covering letter of no more than 2 pages that demonstrate why you would be successful in the role, with particular attention to your:
- Excellent interpersonal skills and ability to connect with clients in a compassionate and respectful manner.
- Well-developed analytical and problem solving skills to address customer concerns effectively in challenging circumstances.
- Australian permanent residency is a minimum requirement for permanent appointment to the West Australian Public Sector. To be eligible for a fixed term appointment you must have documentary evidence of your entitlement to live and work in Australia for the duration of the contract.