Mini Contact Centre; Customer Service - Full Time - Rowville

It Starts With the Parts… and YOU!

Due to growth and internal promotion we’re excited to invite you to apply for this Customer Service role (no sales involved). We title this role "Customer Service Representative", with the position being based in Rowville.

We have a new position that forms an important part of our Customer Service team. The roles involve responding to enquiries from our own team members, and some from the public. Versatility and flexibility are required, as you move from phone-based support, to completing some operational administrative tasks too. This is a full-time position that will work Monday to Friday each week, with a 5.30pm finish time.  

Incoming enquiries can relate to all aspects of retail, trade, systems, promotions, and more. This is a fun, fast paced role, where you get to build rock solid relationships with stakeholders, as well as getting involved in a variety of process administration and continuous improvement initiatives.  With no two days the same, this is the perfect role for anyone looking to kickstart a career in an office bound role. 

Duties:

• Inbound phone based enquiries
• Email based enquiries
• General administration support
• Customer service
• Problem solving
• Complaints resolution

To be successful you will have:

• Exceptional customer focus
• Strong computer skills
• Ability to navigate between screens & systems quickly
• Solutions focus
• A positive attitude and a true team spirit 
• Availability - Monday to Friday or Tuesday to Saturday 

Some of the reasons we love working at GPC & Repco:

• Be part of a global organisation
• Successful, stable, growing business
• Support iconic and emerging Australian brands: Repco, NAPA, AMX, Sparesbox, Motion and more
• Attractive product discounts across all GPC AP businesses
• Strong rewards & recognition programs
• Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts at top retailers, business announcements, e-cards and our employee recognition program, plus so much more!
• A supportive team environment, where we work with supremely talented people
• Employee Assistance Program for team members and their families
• Career development prospects
• Strong values-based foundations
• Innovation and forward moving are a reality 

Repco Australia is the largest reseller in the Australian automotive aftermarket, supplying automotive replacement parts and accessories, as well as automotive-related tools and equipment to trade and retail customers. We are an organisation where the values are embedded in the way we work and interact with each other, and our people are at the forefront of everything we do.

To find out more about GPC visit gpcasiapac.com

Thank you for your interest in becoming part of GPC Asia Pacific