Senior Desktop Analyst

Employment Type: Permanent Full-TimePosition Classification: Health Manager Level 2Remuneration: $106,142 - $125,241 pa + 11% superHours Per Week: 38Location: A mix of working from home and from one of our offices in Chatswood, St Leonards or CharlestownJoin the team driving the digital transformation of Australia’s largest public health systemAbout usWorking at eHealth NSW is more than a job. Every day, we set out to design, build and innovate world class digital solutions that will transform how healthcare is delivered to patients across NSW. It’s a genuine opportunity to join a team of technology professionals, health partners, industry leaders and academia to develop solutions that help save and improve people’s lives.Our people are at the heart of who we are. We are committed to a workforce that reflects the communities we serve and actively seek to recruit people from diverse backgrounds to build a supportive and inclusive workplace where our people can gain a sense of belonging, value and opportunity.Come work with usWe have an exciting opportunity in the End User Services team for a Senior Desktop Analyst.The Senior Desktop Support Analyst provides assistance, information and support to Desktop Analysts within the End User Services team while proactively monitoring and maintaining OS lifecycle, security incidents and other services/tools/applications of the managed end point device fleet.As an integral member of the team, you will:

• Identify, escalate, and mitigate all required operating system lifecycle updates, core SOE and application issues and security vulnerabilities within the supported ICT environments, on behalf of customers.
• Provide administrative and support services to deliver team outcomes in line with business expectations and feedback forums ensuring adherence to team KPI’s.
• Develop, promote, and maintain mentoring relationships with Desktop Analysts by providing technical learning opportunities, briefing sessions and workshops; utilising and maintaining technical and process knowledge bases to maintain accuracy and relevancy within the portfolio of Desktop services.
• Facilitate the escalation of incidents and requests through to resolution, or transition to the appropriate resolver groups, managing tasks for change and problem management within agreed ITSM platforms to ensure operational standards are maintained.
• Facilitate and maintain collaborative relationships with cross division, multi-function teams and stakeholders to foster partnerships.

More information about the role can be found in the .About youThe skills, knowledge and experience we are looking for in you are:

• Knowledge and demonstrated experience in supporting Windows SOE development, management and patching, Endpoint management solutions, App Packaging, Microsoft AD, Group Policies and PowerShell scripting.
• Understanding and ability to adapt to a diverse environment of technologies and adjusting services and skillsets to meet emerging requirements, in a complex, mobile and geographically dispersed organisation.

If this sounds like you and you’re looking for a rewarding new opportunity, we would love to hear from you.Benefits working with eHealthWe support our people with great benefits so they can support the patients and staff of NSW Health. These include:· Flexible work options· Skills and leadership development training programs· Salary Packaging· Health and wellbeing programsMore information about these benefits, can be found atValuing diversity and inclusioneHealth NSW is committed to providing a working environment that embraces and values diversity and inclusion. We welcome and encourage applications from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with disability and LGBTIQ+ for all advertised positions and have strategies in place to support you.For more information on the strategies in place to support diversity and inclusion, please visit our .How to applyTo start your application, click the APPLY FOR JOB button at the top.To apply for this role, please submit an online application and attach your resume (up to 5 pages) along with responses in the online questionnaire which describes how your capabilities, knowledge and experience make you the best person for this role. To help you prepare, you will need to respond to the below: * In a fast-paced environment, managing priorities is critical. How do you prioritise tasks to ensure that urgent operational needs are met while still addressing longer-term improvement initiatives?

• Service reporting and analysis are essential for making informed decisions. How do you utilize data and metrics to identify trends, areas for improvement, and opportunities to optimise ICT operations?

If you require assistance or have any questions about the role, please contact Cristian Atelj onIf you require assistance or have any questions about the recruitment process, please contact Dane Brown onApplications close: Sunday 28th April 2024 (11:59pm)A talent pool may be created from this recruitment process to fill permanent or temporary vacancies within the next 18 months.All NSW Health workers are required to have completed a primary course (2 doses) of a Therapeutic Goods Administration (TGA) approved or recognised COVID-19 vaccine (except for the Janssen COVID-19 vaccine which is approved by the TGA as a single dose primary course). New applicants must have completed the vaccination course prior to commencement with NSW Health, or provide an Australian Immunisation Register (AIR) Immunisation History Statement certifying the worker cannot have any approved COVID-19 vaccines available in NSW. A NSW Health agency may require further information about the medical contraindication (including but not limited to an Immunisation Medical Exemption form-IM011 form). Acceptable proof of vaccination is the Australian Immunisation Register (AIR) Immunisation History Statement or AIR COVID-19 Digital Certificate. Booster doses are highly recommended for all health care workers who have completed the primary course of COVID-19 vaccinations.To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).