AddressCode Red part of Chubb Fire & Security, an industry leader and part of the API Fire and Security group of companies, are looking for Monitoring/Contact Centre Operator to join our Perth team.
The role is in Jandakot, which is part of the Cockburn council area of Perth. With free parking on site and a short bus ride away from Cockburn Central train station and shopping centre, it is an ideal location to work.
Candidates must be able to:
* Work in a fast busy Monitoring Centre role which requires a calm manner, attention to detail and a professional attitude.
* Have strong communication skills and computer literacy.
* Multitask across prioritised alarm events and inbound calls.
* Liaise with emergency services, security patrols and a diverse range of clients.
* Schedule and dispatch Chubb Fire Technicians to customer call outs.
* Working a rotating 24/7 roster onsite and there are no working from home opportunities.
The role will suit individuals with a strong customer service background, team players who have the ability to work autonomously, resilient and reliable career focused professionals. Individuals who have great self-awareness and disciplined stress management techniques will succeed in this role.
We are looking for individuals that promote the highest levels of ethical standards. You need to be able to hold or obtain a Criminal History Police clearance and attend a Pre-Employment Medical.
This is an award based role (Clerks Private Sector Award 2020) with rostered shift patterns based around 4 on 4 off. (12 hour shifts (6am - 6pm and 6pm - 6am) of 4 days on, 4 days off, 4 nights on 4 nights off), Projected earnings on these rosters are approximately $70,000 working less than 180 days of the year.
In return, we will offer:
* Excellent work life balance - as many days off as days on!
* 5 weeks annual leave and the opportunity for overtime.
* Working with an industry leader
* Employee assistance programs
* Reward and recognition benefits
If you have a proven ability to be reliable, dynamic and looking for a call centre role that makes a difference, we look forward to hearing from you.
We believe in diversity and inclusion and welcome applicants from different backgrounds. This includes First Nations people, people with disability, LGBTIQA+ and all cultural and language backgrounds.
