Address
Form of workYour New Company:
You will be joining an award-winning non-bank lender who value the growth and development of their staff. An ASX-listed organisation based in the Sydney CBD, who specialise in a wide range of residential and commercial products. A vibrant and buzzing organisation who are committed to helping Australians achieve their property ownership goals.
Your New Role:
Joining their inbound contact centre you will be the voice of the brand, using your previous mortgages or contact centre experience to provide fantastic service to their customers. Some key responsibilities include:
- Answer incoming phone enquiries and try as best to have a first call resolution
- Maintain and update customer information
- Transfer and/or escalate complex calls to the appropriate department
- Conduct proactive outbound calls and provide administrative support
- Be part of a fun, positive team environment
What You'll Need to Succeed :
- Previous contact centre experience is required, so you can hit the ground running
- Mortgage experience is highly desirable, if not any lending or financial services
- Comfortable working towards KPI’s and targets
- Team player and assisting team targets
- Proactive and switched on, with the ability to show solution focus skills
- Outstanding communication skills, both verbal and non-verbal
What You'll Get in Return :
- Excellent training programme and continuous support and development.
- Ability to progress internally after 12 months into the role.
- Generous working flexibility options, allowing you to work interstate or overseas for up to a month
- Attractive salary options
- Perm full-time role starting ASAP
What You Need to do Now :
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to kristina.neves@hays.com.au
