Motor Assessor

• Tool of trade, uniform, phone and equipment supplied
• Sydney Metro based applicants highly encouraged to apply
• Join a high performing and growing organisation with family values

About us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.

The role
The Assessor is responsible for accurately assessing the damage/loss incurred by customers to determine the appropriate cost and safe repair methods whilst balancing the best customer outcome with the needs of the business.

• Accurately assess vehicle damage to determine cost effective and safe repairs using the correct repair method.
• Provide excellent service to our customers both on the phone and in person.
• Undertaking vehicle assessments in line with underwriting terms & conditions & claims protocols.
• Writing accurate assessment reports, negotiating correct scope & costs for vehicle repairs via Partner or Customer’s own repairers.
• Manage rectifications in accordance with the Industry Code of Conduct & engage PSM in the appropriate recovery of costs.
• Working as part of a state team of assessors to problem solve customer’s repair issues.
• Providing excellent key to key customer repair times to increase customer advocacy.
• Multi- channel assessing responsibility

What experience you’ll bring

• Experience as a Motor Assessor and current knowledge of the motor body repair industry
• Broad knowledge of Insurance policies claims and assessing procedures.
• Proficient in customer service delivery & negotiation skills.
• Well-developed verbal and written communication skills.
• Ability to work independently and manage time efficiently.
• Sound level of computer literacy.
• Valid Driver’s license.
• Relevant Trade qualification in mechanics, panel beating, spray painting or motor assessing

Our perks

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.