MS Engineer (L1): Desktop

Want to be a part of our team?

The MS Engineer L1 ensure that IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution.

Working at NTT

1. Monitor infrastructure remotely.

2. Ensure that assigned infrastructure at the client site is configured, installed, tested and operational.

3. Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.

4. Investigate second line support calls assigned and identify the root cause of incidents and problems.

5. Provide telephonic support to clients.

Skills Summary

API Integration, Cisco Routers and Switches, Cloud Infrastructure, Cloud Networking, Cloud Security, Cloud Services Management, Computing, Database Tuning, Firewalls, Infrastructure Deployment, Internet Access, Linux, Local Area Network (LAN), Networking Solutions, Network Support, Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), Performance Optimizations, Routing Protocols, SAP Expertise, TCP/IP Networking, Troubleshooting

What will make you a good fit for the role?

Remote Type:

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category