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SalaryNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.
In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.
With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.
Want to be a part of our team? NTT is looking for a Level 3 Linux Systems Engineer to join our growing Managed Services team on a permanent position.
Our Managed Services team supports day-to-day operations, across multivendor hybrid IT environments. Engineers ensure client IT infrastructure, systems and solutions remain operational through proactively identifying, investigating, and resolving technical issues, restoring service, and facilitating the automated management and control of these systems.
The Canberra Secure Operations Centre (CSOC) is a team within the Managed Services Delivery group providing services to Public and Private sector clients that require support of protected Infrastructure, systems and applications needing security clearance. The CSOC provides Platform, Application, Network and Security services to clients and internal NTT business units.
Our Platforms/Systems Engineers are responsible for managing the Hybrid Cloud compute stack -Server Infrastructure, Hypervisor, Operating System, Storage, Public Cloud and associated applications and tools in client environments and in the CSOC hosted Private Government Cloud (PGC).
Working at NTT
Primary Duties
- Support, maintain and manage the technical aspects of a managed IT Infrastructure system.
- Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed.
- Proactively identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
- Plan, coordinate and implement complex system changes within client specified change windows. Liaise with the client, vendors, and other partners to ensure minimal disruption to the client’s day-to-day business operations.
- Monitor performance levels and capacity of supported devices and networks and assist in proper capacity planning and management.
- Identify recurring issues and initiate problem management.
- Proactively identify, contribute, implement, and work with automation teams for effort optimization and automating routine tasks.
- Test new software versions and patches for release suitability and problem resolution.
- Maintain detailed, accurate technical documentation and operational procedures for supported solutions.
- Assist with project delivery to ensure projects deliver to the stated business benefits. Facilitate operational handover.
What will make you a good fit for the role?
Must be an Australian Citizen with AGSVA Security Clearance at NV1 level
Technical Stack
Core Technologies
- Linux (RHEL)
- DellEMC Compute, Storage and Backup: PowerMax, PowerStore, PowerScale, Networker, PPDM, AppSync
- Server Infrastructure (DellEMC, HP, Cisco)
- Windows Server including Active Directory, SCCM/WSUS
- Automation technologies: Ansible, Jenkins
- Vmware
- Bachelor’s degree / Advanced Diploma in IT or a related discipline
- ITIL Foundation certification v3 / v4
- Linux (RHCSA / RHCE)
- MCSA / MCSE certification in Windows Server or Cloud Platform
- VMWare (VCP) certification
- DellEMC Storage certifications
- Excellent client service orientation and passion for achieving or exceeding expectations
- Excellent written and verbal communication skills
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance and considers possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in pressure situations.
- Ability to explain complex ideas in simple terms.
- Ability to work hard and put in extended hours when it is necessary.
- Ability to adapt to changing circumstances.
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Join our growing global team and accelerate your career with us. Apply today.
A career at NTT means:
Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.
Being your best self – in a progressive ‘Connected Working’ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.
Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry.
