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Form of workWant to be a part of our team?
NTT is looking for a Level 3 Linux Systems Engineer to join our growing Managed Services team on a permanent position.Our Managed Services team supports day-to-day operations, across multivendor hybrid IT environments. Engineers ensure client IT infrastructure, systems and solutions remain operational through proactively identifying, investigating, and resolving technical issues, restoring service, and facilitating the automated management and control of these systems.
The Canberra Secure Operations Centre (CSOC) is a team within the Managed Services Delivery group providing services to Public and Private sector clients that require support of protected Infrastructure, systems and applications needing security clearance. The CSOC provides Platform, Application, Network and Security services to clients and internal NTT business units.
Our Platforms/Systems Engineers are responsible for managing the Hybrid Cloud compute stack -Server Infrastructure, Hypervisor, Operating System, Storage, Public Cloud and associated applications and tools in client environments and in the CSOC hosted Private Government Cloud (PGC).
Working at NTT
Primary Duties
- Support, maintain and manage the technical aspects of a managed IT Infrastructure system.
- Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed.
- Proactively identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution
- Plan, coordinate and implement complex system changes within client specified change windows. Liaise with the client, vendors, and other partners to ensure minimal disruption to the client’s day-to-day business operations.
- Monitor performance levels and capacity of supported devices and networks and assist in proper capacity planning and management.
- Identify recurring issues and initiate problem management.
- Proactively identify, contribute, implement, and work with automation teams for effort optimization and automating routine tasks.
- Test new software versions and patches for release suitability and problem resolution.
- Maintain detailed, accurate technical documentation and operational procedures for supported solutions.
- Assist with project delivery to ensure projects deliver to the stated business benefits. Facilitate operational handover.
What will make you a good fit for the role?
Must be an Australian Citizen with AGSVA Security Clearance at NV1 level
Technical Stack
Core Technologies
- Linux (RHEL)
- Vmware
- Server Infrastructure (DellEMC, HP, Cisco)
- Automation technologies: Ansible, Jenkins
- DellEMC Compute, Storage and Backup: PowerEdge Compute, PowerStore/PowerScale storage and Network/PPDM backup
- Windows Server including Active Directory, SCCM/WSUS
Education and Training
- Bachelor’s degree in IT or a related discipline / Advanced Diploma in a related discipline.
- ITIL Foundation certification v3 / v4
- Linux (RHCSA / RHCE)
- MCSA / MCSE certification in Windows Server or Cloud Platform
- VMWare (VCP) certification
- DellEMC Storage certifications
Attributes
- Excellent client service orientation and passion for achieving or exceeding expectations
- Excellent written and verbal communication skills
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance and considers possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in pressure situations.
- Ability to explain complex ideas in simple terms.
- Ability to work hard and put in extended hours when it is necessary.
- Ability to adapt to changing circumstances.
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
