Multiple Positions - Retail Administration & Sales Assistant Rolls now available

POSITION DESCRIPTION – RETAIL ADMINISTRATION

Reporting to the Managing Director, this role is responsible for supporting the store team to achieve the financial and branding objectives of the business.  This position also requires administrative and social media responsibilities.

Administration

• This position requires a high level of attention to detail with data input.
• Take ownership of Data credibility.
• Problem solving skills are required to ensure data credibility.
• This roll includes social media posting and customer engagement. At times, creation of digital assets is required for our digital channels.

Customer Service and Sales

• Contribute to the sales targets of the store by applying company selling steps at every customer interaction including on the shop floor and counters
• complete customer transactions in accordance with store policy and procedures including correct operation of POS 
• ensure personal grooming and presentation is in accordance with company guidelines
• Aim to provide product alternatives to customers, for items which have sold out, as a first option before transferring stock in

Shrinkage / Stock Manager

• developing security awareness at all times
• maintaining excellent stock administration standards in store
• ensuring that the receiving and transferring of merchandise is in accordance with company standards
• ensuring that the Code of Conduct is understood and followed at all times

Visual Merchandising and Housekeeping

• ensuring housekeeping of the store and reserve are as per company standards and as directed by the management team
• correctly receiving and transferring merchandise under the direction of the management team and in accordance with company procedures
• being aware of best and slow sellers and bringing this information to the attention of the management team
• merchandising stock as directed by the management team

HR and WHS

• Attend instore training and team meetings where required
• Following Work Health & Safety standards
• Participate in performance appraisals and complete induction training programs.

COMMUNICATION

• Maintain appropriate communication levels with  internal and external customers
• Maintain clear lines of communication within the business
• Ensure you are punctual at all times
• Ensure you understand and follow the Policy and Procedures Manual 
• Ensure all correspondence is actioned according to company standard 
• Work to support, promote and maintain harmonious working relationships within the business
• Attendance and participation at training sessions, planning days etc as required 
• Maintain consistent cooperation with others, offering to help when needed, and consider larger organization or team goals rather than individual concerns.  Ensure that your presentation is in accordance with guidelines. 
• Ensure that the Code of Conduct is understood and followed at all times

KPIs:

1. Contribute to a safe and healthy work environment
2. Delivery on Fyshwick Toyworld’s customer service standards
3. Shrinkage targets
4. Other goals as determined by the Managing Director

The list of position responsibilities noted in the position description is not intended to be all inclusive, and may include additional responsibilities as required from time to time, in which case it may become necessary to modify/amend the duties of the role. 

POSITION DESCRIPTION – SALES ASSISTANT

Reporting to the Managing Director or Department Manager, this role is responsible for supporting the store team to achieve the financial and branding objectives of the business.

Customer Service and Sales

• Contribute to the sales targets of the store by applying company selling steps at every customer interaction including on the shop floor and counters.
• complete customer transactions in accordance with store policy and procedures including correct operation of POS. 
• ensure personal grooming and presentation is in accordance with company guidelines.
• Aim to provide product alternatives to customers, for items which have sold out, as a first option before transferring stock in

Shrinkage / Stock Manager

• developing security awareness at all times
• maintaining excellent stock administration standards in store
• ensuring that the receiving and transferring of merchandise is in accordance with company standards
• ensuring that the Code of Conduct is understood and followed at all times

Visual Merchandising and Housekeeping

• ensuring housekeeping of the store and reserve are as per company standards and as directed by the management team
• correctly receiving and transferring merchandise under the direction of the management team and in accordance with company procedures
• being aware of best and slow sellers and bringing this information to the attention of the management team
• merchandising stock as directed by the management team

HR and WHS

• Attend instore training and team meetings where required
• Following Work Health & Safety standards
• Participate in performance appraisals and complete induction training programs.

COMMUNICATION

• Maintain appropriate communication levels with  internal and external customers
• Maintain clear lines of communication within the business
• Ensure you are punctual at all times
• Ensure you understand and follow the Policy and Procedures Manual 
• Ensure all correspondence is actioned according to company standard. 
• Work to support, promote and maintain harmonious working relationships within the business
• Attendance and participation at training sessions, planning days etc as required 
• Maintain consistent cooperation with others, offering to help when needed, and consider larger organization or team goals rather than individual concerns.  Ensure that your presentation is in accordance with guidelines. 
• Ensure that the Code of Conduct is understood and followed at all times

KPIs:

1. Contribute to a safe and healthy work environment
2. Delivery on Fyshwick Toyworld’s customer service standards
3. Shrinkage targets
4. Other goals as determined by the Managing Director

The list of position responsibilities noted in the position description is not intended to be all inclusive and may include additional responsibilities as required from time to time, in which case it may become necessary to modify/amend the duties of the role. 

IMPORTANT

Please specify which position you are applying for, in your cover letter.