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Form of workAbout us
The National Disability Insurance Scheme (NDIS) is the largest Australian social reform since Medicare. It’s life changing for people with disability… but that doesn’t mean it’s easy to navigate. That’s where NDSP Plan Managers comes in!
As a financial intermediary operating in the NDIS ecosystem, we un-complicate the NDIS for participants by supporting them to manage the funding in their NDIS plans.
NDSP Plan Managers (NDSP) is a part of the MPM Group. Our vision is to create an inclusive Australia that embraces diversity and enables everyone to reach their potential.
About the role
Operating within our Growth team, the National Community Engagement & Partnerships Manager in many ways is similar to a commercial Sales Management role, the purpose of the role is to lead the Community Engagement Team to achieve their team and individual goals. This role is open to Adelaide, Melbourne, Sydney, Brisbane and can work remotely.
What you’ll do
Reporting to the Chief Growth Officer, you’ll:
• Develop and implement Community Engagement strategies that align with client acquisition objectives.
• Build relationships with key stakeholders including local businesses, government agencies, non-profit organizations, and community groups.
• Collaborate cross-functionally to develop programs that address specific needs within the community.
• Plan and execute events that promote positive engagement between our organization and the community.
• Identify potential partnership opportunities that can enhance customer service offerings.
• Manage existing partnerships by regularly evaluating their effectiveness through data analysis.
• Act as a liaison between our organization's leadership team and external partners.
• Stay up to date on industry trends related to call centre operations/customer service/Community Engagement.
About you
You’ll be focused on identifying and defining market growth opportunities including acquisitions, diversification strategies and new service offerings, with a focus on client and provider acquisition, referral, retention, and upselling.
You will be excited to help establish a new team to deliver great service and innovative solutions that delight our key providers and ensure a strong ongoing relationship. You will also enjoy connecting and mobilising specialists across the business to support your delivery of a ‘seamless solution’ to key providers, that further differentiates NDSP in the market.
To be our next National Community Engagement & Partnerships Manager, you’ll have:
• Prior professional work experience and/or advanced knowledge of the National Disability Insurance Scheme (NDIS) and NDIS plan management. (Preferred but not mandatory)
• A natural leader with strong communication skills who can take ownership of the client journey and inspire their team to do so as well.
• Proven track record of leading, growing and developing high-performing teams.
• Experience recruiting, onboarding and developing new teams.
• Background of achieving against personal and organisational KPI’s.
• Strong communication and leadership skills with an empathetic, compassionate and person-centred approach to the internal team and external customer interactions.
• Advanced literacy and numeracy skills with IT expertise; Office 365, CRM and databases.
• Experience in data analysis, system design and continual process improvement.
• A current DHS Working with Children's Check (WWCC) and NDIS Worker Clearance (NDISWC).
What’s on offer
As Australia’s first, largest and leading provider of NDIS plan management services, we’re offering:
• A fast-paced environment within an equally fast-growing industry
• The ability to make a real difference to the disabled community and ecosytem
• To work for a company that is at the heart of community and innovation
• Get experience working with a team of experts across sales, marketing, customer success, operations and finance
• To work for an award-winning technology company backed by a premium VC organization
• The opportunity to develop your career and make a real difference to the commercial and community success of NDSP Plan Managers.
We embrace equal opportunity, and we thrive on it!
At NDSP, we don’t just accept difference – we celebrate it, we support it, and we thrive on it for the benefit of our clients, our team, and our work. We’re proud to be an equal opportunity employer that embraces diversity.
How to apply
If you’d like to apply for this role, please click the ‘apply now’ button and follow the prompts. For a confidential conversation about this role, please contact Isaac Smith via email ***********@myplanmanager.com.au.
Applications close on 15 April 2024.
