National Customer Manager

Are you a driven individual looking to make the next step in your career?  Leverage your experience and skills to lead Kairros’ strategic growth at a National level.

Reporting directly to the General Manager, our National Customer Manager will be the owner of our strategic customer plan and work to actively contribute to Kairros’ ongoing growth and diversification within personal injury.

As our National Customer Manager this role will see you execute Kairros’s strategic business objectives through customer engagement and business development activities. You will work across all lines of personal injury, supporting our account management and operational teams to deliver the very best in service delivery and customer experience.

Key Responsibilities:

• Be a key contributor to Kairros’ senior management team and strategic and business planning cycles
• Develop and execute customer action plans and marketing and communication plans
• Proactively manage customer relationships to identify opportunities for growth, service enhancement and continuous improvement
• Collaborate with the national Kairros team and broader Group functions on product innovation and implementation
• Lead, support and coach the customer team so that they undertake work in accordance with divisional priorities, policies and processes.
• Provide mentoring and education to the operational teams on best practice customer service
• Represent the business at industry events and forums
• Ensure that budgetary targets and role related KPIs are met
• Analytical analysis of relevant service delivery data and the provision of management reporting
• Coordinate resources to prepare and submit tenders

What you will bring:

• Demonstrated experience in relationship management and/or business development within personal injury / insurance / healthcare sectors
• The passion to provide exceptional customer service with outstanding communication skills
• Commercial acumen to drive business growth, profitability, quality initiatives and marketing activities.
• Experience in strategic planning and the development of customer management frameworks
• Exceptional organisational and time management skills.
• Commitment to acting with integrity with demonstrated adherence to contractual guidelines and requirements.

What we offer you:

At Kairros you will be part of a uniquely trained and experienced team who strive to achieve equitable recovery for all. What makes Kairros a great place to work is:

• Our inclusive and welcoming culture
• Guaranteed flexible working arrangements
• Financial benefits – including incentive bonus scheme, novated lease, referral bonuses
• Advancement of your career through professional development
• Relocation opportunities
• Paid parental leave and much more!

About Kairros

We care for people. We build trust. We find the best way.

If you’re looking to work for an organisation that aims to champion equality and believes that everyone should have an optimal quality of life, Kairros is the place for you. Our team of amazing allied health professionals help to minimise the impact of workplace injury and illness on individuals across Australia, whilst delivering a service model that is unique to Kairros and has been built around supporting and embracing diversity.

To Apply

Click on the APPLY button or please contact Lauren Yau to have a confidential discussion about the role on **********@medhealth.com.au

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences. 

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.