National Field Operations Manager (Telecommunications)

We are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.

We believe our people are vital to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.

About the Role:

The Telecommunications National Field Services Manager is a pivotal role responsible for overseeing and managing all aspects of field services within the telecommunications sector on a national scale. This role requires a strategic thinker with strong leadership abilities, technical expertise, and a proven track record in managing Field Operations efficiently. The individual will play a critical role in ensuring the successful implementation and maintenance of telecommunications infrastructure, adhering to quality standards, safety protocols, and operational excellence.

Responsibilities include but not limited to:

• Leadership and Team Management:
  • Lead, mentor, and motivate a diverse team of field service technicians and managers across multiple locations
  • Set clear performance expectations, provide ongoing feedback, and foster a culture of continuous improvement
  • Develop and implement training programs to enhance technical skills, safety awareness, and customer service excellence among field personnel

• Operational Management:
  • Oversee all aspects of Field Operations, including installation, maintenance, and repair of telecommunications equipment and infrastructure
  • Oversee all aspects of outsource contracted Field Operations across commercial/ residential connections, faults  and service assurance
  • Develop and implement standardised processes, procedures, and best practices to ensure consistency and efficiency across all field service activities
  • Monitor key performance indicators (KPIs), analyse performance metrics, and implement corrective actions as needed to optimise operational efficiency and productivity

• Project Management:
  • Collaborate with internal/ external stakeholders, including project managers, engineers, and sales teams, to ensure seamless project execution from inception to completion
  • Develop project plans, schedules, and resource allocation strategies to meet project objectives and customer requirements
  • Proactively identify potential risks and develop mitigation strategies to minimise project delays and cost overruns

• Quality Assurance and Compliance:
  • Ensure compliance with industry standards, regulatory requirements, and company policies related to health, safety, and environmental protection
  • Conduct regular audits and inspections of Field Operations to ensure adherence to quality standards and best practices

About you:

The ideal person for this role will have/be:

• Problem Solver with strong attention to detail 
• Excellent oral and written communication skills 
• Self-starter who can manage priorities and their time effectively 
• Ability to work with a range of different stakeholders both internally and externally 
• Adaptable and able to work in a dynamic changing environment 
• Team player able to work effectively as part of a team and shares knowledge and skills 
• Innovative approach, seeks ways to improve on past experiences by providing creative solutions  
• Takes initiative for ongoing personal development identifying and continually developing skills and talents 
• Integrity – performs with honesty, transparency and trust 
• Always presents professionally, reflecting a positive attitude and approach to their work 
• Demonstrates flexibility when the needs of the business changes and management directives change to ensure the best outcome is achieved to meet daily operational targets 

Essential Experience:

• Proven experience in managing Field Operations in the telecommunications industry, with a minimum of 5 years in a managerial role

• Certificate III Telecommunications 

• In-depth knowledge of telecommunication systems, equipment, technologies, and industry standards

• Leadership and Team Management experience 

• Electrical systems 
• DC Power fundamentals 
• RF- FTA / SAT 
• GPON Networks – Pit and Pipe / Fibre/ Equipment and components 
• IP Networking 
• Logistics

About us:

Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.

At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.

All genders are encouraged to apply.

If this role sounds like you, we would like to hear from you! You must have the right to live and work in in Australia to apply for this role. For current opportunities, please visit our Careers Portal at https://unitigrouplimited.elmotalent.com.au/careers/careers/jobs

Questions about the role to be emailed directly to our HR team at ***********@unitigrouplimited.com

No recruiters please, we manage our recruitment in-house.