Ndis Case Manager & Care Coordinator

Overview:

Join our passionate team at Support Nest as an NDIS Case Manager & Care Coordinator. In this vital role, you will provide comprehensive and compassionate support to individuals with disabilities, empowering them to maximize their independence and enhance their quality of life. This role is a blend of meticulous case management, empathetic care coordination, and effective support strategy development, reflecting our core values of integrity, respect, excellence, and continuous improvement

Responsibilities:

Assessment and Planning:

• Conduct thorough assessments to understand clients’ needs, goals, and risks, ensuring alignment with NDIS eligibility and guidelines.
• Develop personalized support plans in collaboration with clients and their families, focusing on empowering clients and enhancing their independence.

Coordination of Services:

• Coordinate with various service providers, healthcare professionals, and community resources, ensuring seamless service delivery.
• Regularly review and adapt services to meet clients' evolving needs, maintaining our commitment to flexibility and client-centered care.

Advocacy and Support:

• Advocate for clients’ rights and preferences within the NDIS framework, embodying our values of respect and individual value.
• Offer emotional support and guidance to clients and their support networks, ensuring they are informed, empowered, and heard.

Documentation and Reporting:

• Maintain precise and comprehensive records in line with organisational and NDIS standards.
• Prepare and submit required reports, reflecting our commitment to transparency and accountability.

Education and Training:

• Educate clients and their networks about the NDIS and available services, promoting informed decision-making and self-advocacy.

Service Coordination Duties:

• Skillfully match field staff with clients, aligning services with individual client needs.
• Work closely with field staff to ensure appropriate rostering, and scheduling, and act as their primary contact for any issues or queries.
• Act as the initial contact for clients, Support Coordinators, families, healthcare professionals, support workers, and nominated representatives.
• Develop and nurture customer relationships, leveraging expertise to identify and implement solutions for stakeholders.
• Requirements:
• Bachelor's degree in social work, disability studies, psychology, or a related field, or equivalent experience.
• Proven experience in case management within the disability sector, especially within the NDIS framework.
• Excellent communication, interpersonal, and advocacy skills.
• Strong organizational abilities with a focus on detail and documentation.
• Comprehensive knowledge of NDIS policies, procedures, and legislative requirements.
• Ability to work both collaboratively and independently.

Benefits:

• Competitive salary package.
• Opportunities for professional development and training in line with our commitment to continuous learning and improvement.
• Supportive team environment that values open communication and collaborative problem-solving.

Why should you join us?

We are a small inclusive team, with loads of opportunities to grow and advance with a new, up-and-coming organisation. The role will see the successful applicant enjoy a great working environment, flexible hours, and an industry-leading salary package– depending on experience and skill set. Last but not least, we will invest in your training and development to make sure you are acquiring the necessary skills to advance your career

YOU MUST BE DOUBLE VACCINATED + BOOSTER TO APPLY

Job Types: Full-time 37.5 hrs per week

Salary: $65,000.00 to $80,000.00

License/Certification:

• Working with Children Check (required)
• Driver License (Preferred)
• NDIS worker screening check (required)
• First Aid and CPR License (required)

Work Authorisation:

• Australia (Preferred)

Ability to commute/relocate:

• Sunshine and North Melbourne: Reliably commute or plan to relocate before starting work (Required)

Application Process:

Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications. We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.

Job Types: Full-time, Permanent

Salary: $65,000.00 – $80,000.00 per year

Benefits:

• Work from home

Schedule:

• Afternoon shift
• Day shift
• Morning shift
• Weekend availability

Work Authorisation:

• Australia (Preferred)

Ability to Commute:

• Sunshine, VIC 3020 (Required)

Ability to Relocate:

• Sunshine, VIC 3020: Relocate before starting work (Required)

Work Location: In person