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SalarySunflower Services is an emerging registered NDIS provider in Adelaide, currently servicing Newcastle, Maitland, and the Hunter in NSW. Our ethos is supporting clients through a trauma-informed lens, being responsive and adaptive to their needs. We are a Therapeutic Crisis Intervention trained organisation, and we pride ourselves in operating in a sociocultural perspective.
We are currently looking for an empathetic, resilient, caring, and mature Case Manager to join our close-knit team. This role will be suitable for well-spoken, confident individuals that share our values and are able to effectively market our services to new participants. A background or any experience in business development is preferable.
The benefits?
• Boutique NDIS provider- our Niche is NDIS Mental Health Support
• Supportive, Knowledgeable and Caring Team Leaders and Managers
• Opportunities to grow and expand within the company
• Online Mental Health Training Provided
• Above Award Rates
• Ongoing professional development days
• Staff Bonding Days & Awards nights
• Work from home opportunities (1 day per week)
• EAP- free counselling available
• 4 weeks paid annual leave
Job Description:
Business Development and Networking
• Meeting new referrals upon Intake and developing Support Care Plans & Risk Assessment
• Assessing and listening to participant's needs, wants and goals
• Working closely with the Roster Coordinator to develop a suitable roster for
the Participants ongoing care
• Overseeing the 1:1 supports and asking for feedback
• Providing advice and mentorship to Support Workers
• Assisting and providing sound advice to Participants and Support Workers
during times of Crisis or High-risk situations; while offering safe solutions.
• Debriefing with Support Workers
• Communicating with relevant stakeholders (Mental Health Nurses, Support
Coordinators, Occupational Therapists, Psychologists)
• Managing staff sickness and leave, and offering replacements
• Writing advocacy letters for NDIS plan reviews
• Office administration- emails and phone calls
• Assisting with business development, including marketing, and participating in Networking events
• Always viewing the Participant with good intent and being solution-focused
• Handling complaints, feedback and all concerns relating to Support Workers
and Community Access Supports
• A strong focus on building positive relationships with stakeholders and
Support Coordinators to generate NDIS leads and referrals.
• Understanding NDIS practices and updated legislation
• Being an excellent NDIS Leader and adhering to Sunflower’s Ethos
• Following the direction and expectations of the Team Leader and Service
Manager
Other:
Company laptop and iPhone
Probation period of 6 months
Salary review at 12 months
