Address
Form of workMaxima is a national, not-for-profit community-based organisation with vast experience providing employment and disability support services across Australia. We advocate for an inclusive and diverse workforce and support equal employment and learning opportunities for all Australians.
Over its 35-year history, Maxima has grown to support 70 communities across the nation - with our expanding footprint enabling a significant extension of services to new and existing clients and customers. Maxima’s scope includes Temporary and Permanent Recruitment, Apprenticeships and Traineeships, NDIS and Allied Health Services, First Nations Employment Services and Specialised Employment Services including DES, NDIS and employability training. Our combined offering is one of the most extensive not-for-profit recruitment, training and employment services in Australia, employing 480 staff nationally.
Maxima is driven by a desire to make a real difference and our staff are rewarded every day by the life-changing outcomes we create for our customers.
The Role
Responsible for the achieving the required performance levels of NDIS services within Queensland, you will ensure services are delivered to a high standard, ensuring compliance with relevant regulations and within budget parameters. You will ensure we are delivering a person-centred and customer focussed services, while maintaining staff moral and Maxima culture.
Reporting to the State Manager and managing staff in NDIS Support Coordination, Psychosocial Recover Coaching, Plan Management and NDIS Employment Supports.
Key responsibilities:
- Lead the Region to exceed performance expectations
- Identify, implement and maintain strategies to attract and retain customers and referral partners
- Manage all complaints and escalate in line with policy and procedure
- Provide support, coaching and guidance to staff to ensure customers are provided quality service in line with organisational and contractual needs
- Maintain compliance with contractual requirements for the services delivered to customers including quality and timeliness
- Achieve financial success and stability through achievement of state / program financial goals including budget and compliance with organisational financial policies and procedures
- Monitor Human Resource functions for the Region including staff recruitment, rewards & entitlements, attendance, leave and morale
- Conduct personnel performance assessments and implement training, coaching, mentoring and management as needed
- Build and maintain internal and external relationships with stakeholders
- Regularly engage in quality audits
- Regular reporting on specified KPIs
- Adherence to Maxima Group policies and procedures
- Regular travel required within the region
About you:
You will be an energetic, innovative and resilient leader, with experience in managing high performing teams.
You will have:
- Knowledge of NDIS framework
- Experience in NDIS services
- Experience in Rehabilitation Management (desirable)
- Experience in delivering high levels of customer service in a complex stakeholder environment
- Networks in the Community Services sector
- Experience in a senior leadership role, managing high performing teams across multiple operating locations
- Financial and budget management skills
- Current unrestricted driver’s licence
- You must hold a national police check, working with children check (Blue card) and NDIS worker screening (Yellow card), or be willing to obtain
Culture and Benefits:
At Maxima we distinguish ourselves by offering a supportive working environment.
- Work for a national organisation with over 70 office locations.
- Fully maintained vehicle and fuel card for business and personal use
- Salary sacrifice options available
- 17.5% Annual Leave Loading
- Professional, community-focused and participant-centred team culture
- Continuous training and development
- Reward and recognition program
- Healthy lifestyle benefits
- Paid volunteer leave
- Employee Assistance Program
How to Apply
Click ‘Apply Now’ to complete our online application form and attach a copy of your resume and cover letter. Applications close Monday 22nd January 2024
Maxima believes in the strength of a diverse workforce. We welcome applicants who have a disability, identify as First Nations, are from culturally and linguistically diverse backgrounds or are members of the LGBTQIA+ community. The life experiences of our employees help us build strong relationships with our customers and enables us to deliver services that benefit all members of our community.
If you need an adjustment in the recruitment process, please call (1300 669 859) or email ***********@maxima.com.au and advise us of your preferred method of communication.
