- Join an exciting team who together, are building something remarkable
- A role with impact, purpose and huge opportunity
- Gain access to Downer career development, financial, health and lifestyle benefits
A real endeavour, achieved with you
As Australia's multi-disciplinary advisory and business partner of choice for clients in defence, government and infrastructure, we deliver complex things that matter. It's not always an easy task, but anything worthwhile seldom is. Great things are rarely accomplished alone. We're building something remarkable. Now we just need you.
A real endeavour, shaped by you
As a Network Support Technician, you will be working with members of Defence to advance projects and programs through the design, build, deployment, and support of complex network solutions.
To succeed in this endeavour, you will:
- Assist in developing logistic strategies, documentation and plans that support Project objectives and activities.
- Proactively uses ITSM toolsets and monitors the tools routinely, responds to Ticketing & Scheduling priorities, annotates tickets with meaningful commentary, reassigns with approval.
- Consults the Defence knowledge repositories to assist with service management tasking.
- Reports on network device and link states. Monitors tools for hardware or path failures and reports to the Network Lead on links, sites and exercises.
- Under change control, configures routing, switching and firewall hardware and software, leveraging technologies such as Cisco IOS and others.
- Works closely with the Network Voice Engineer. Complimentary skill sets are required for Collaboration service deployments and ongoing operation over JCTB bearers. Also, assists NAT traversal of VoIP and VTC protocols.
A real endeavour, driven by you
Our work is highly complex and confidential, so there are some things you must have to fulfill this role:
- You must hold a current NV2 security clearance or higher.
- If you currently hold an NV1 clearance level, and are willing to attain an NV2, DPS can support you in this process.
We're looking for:
- Cisco Certified Network Associate (CCNA) vendor certification
- ITIL Service Framework certification.
- Demonstrates rigour and diligence in technical troubleshooting
- Demonstrates a strong commitment to professionalism and team objectives
- Ability to work independently and as part of a team
- Good communication, organizational, analytical, and problem-solving skills
More than anything, you'll have a strong work ethic, a positive attitude and a drive to provide administrative support for our projects and programs that build sovereign capability and deliver complex things that matter.
Why Downer Professional Services?
At DPS, you'll find the opportunity to build something remarkable. Here are some of the reasons why our people love working here:
Work with purpose. You'll deliver or enable critical defence projects and programs in Australia, for Australia. Your expertise will help build sovereign capability.
Great projects, influence and impact. You might join us for the projects, but we think you'll stay for the impact you can have. With high project ownership, agile problem solving and accessible leaders, you can go further at DPS.
Your opportunity to build something remarkable. We're proud of all we've achieved. But there's much more to do. Together, we're building a better, stronger, more agile DPS. From process and systems to culture and communications, we're working hard to enable our teams to do their best work, whoever and wherever they are.
We encourage you to join us on our greatest endeavour. We'll support and recognise your contribution, and you'll also enjoy a range of benefits including:
- Veteran support initiatives and policies, including up to 20 days of Reservist Leave for veterans to remain connected as they transition out of active service
- An Employee Assistance Program providing access to professionals to support you (and your family) to achieve your personal or professional goals through wellbeing coaching, counselling, financial advice, legal advice and more.
- Affordable healthcare covers, discounted car purchase and rental (with selected brands), and other retail discounts.
Ready to join us on our biggest endeavour?
Take your career to the next level. Apply for this position.
Downer Professional Services is an equal opportunity employer committed to fostering a diverse and inclusive culture. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status, or disability. Accordingly, we encourage applications from people of diverse backgrounds, including First Nations People and those from culturally and linguistically diverse backgrounds.