AddressJoin a leading IT Support and Services organisation with a focus on the highest levels of customer service. The purpose of the Technical Alignment Manager role is focused on being the standards and alignment evangelist for the end client. The role will develop a technical relationship with clients to align them to process and outcomes.
The role:
- Take ownership of Service Desk tickets where problematic (i.e. recurring problems)
- Manage tickets in queue, forward scheduling
- Communicate problems with technical issues or customer relationship
- Design and delivery of “standardised” quotes/solutions se
- Documentation for post project or post TAM change
You will need:
- Experience within an MSP Level 2.5 Service Desk & Project departments
- Service ticketing systems experience (preferably Autotask)
- Remote monitoring & management systems experience (preferably N-Able)
- Infrastructure virtualisation technologies (HYPERV & Vmware)
- Infrastructure hardware (servers, storage, UPS)
- Microsoft Server operating systems (including AD, DHCP, DNS, RAS, RDSH, GPOs)
- Microsoft Exchange server (on prem & Online)
- Microsoft RDS & WVD environments
- Microsoft Public Cloud environments (Azure, Modern Workplace, M365)
- Networking experience (TCP/IP, LAN/WAN connection troubleshooting, DNS, firewalls, NAT rules)
Please call Amanda Evans on PH: 8346 6716 for a confidential chat AND apply as per the prompts with a loaded word resume.
