Address About Capgemini
At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people, and our communities get the future they want.
For more about why Capgemini https://www.capgemini.com/au-en/careers/why-join-capgemini/
Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications, and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.
For over 50 years our values and ethics have been at the heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognized as one of the World’s Most Ethical Companies by the Ethisphere Institute 10 years in a row.
Let's talk about the team:
Capgemini Engineering, a division of the esteemed Capgemini Group, is a global leader in engineering and research and development (ER&D) services. With a vast and diverse team of professionals spanning various industries, Capgemini Engineering delivers innovative solutions to drive digital transformation for clients worldwide. Leveraging a wealth of expertise and resources, the division contributes significantly to the overall revenues of the Capgemini Group. Committed to excellence and client satisfaction, Capgemini Engineering fosters a culture of innovation and collaboration, empowering teams to tackle complex challenges and deliver value-driven outcomes. Through its dedication to engineering excellence, Capgemini Engineering continues to solidify its position as a trusted partner for leading global companies seeking cutting-edge solutions and transformative technologies.
Let’s talk about the roles and responsibilities:
At Capgemini Engineering, we're seeking a driven and experienced Network Operations Lead to join our team in Melbourne. As the Network Operations Lead, you'll play a pivotal role in ensuring the smooth operation and reliability of our network systems. Your responsibilities will include providing leadership oversight to a diverse team of engineering professionals, managing third-party consortium partners, and implementing industry best practices to maintain optimal network performance.
Key Responsibilities:
Develop and implement practices and processes aligned with service lifecycle management functions, including Change Management, Configuration Management, Incident Management, Problem Management, Event Management, Knowledge Management, and Service Improvement.
Provide indirect management oversight over the entire technology lifecycle within the network space, encompassing Routing and Switching, Radio Frequency (RF), and mission-critical surveillance solutions.
Ensure quality network service by establishing and enforcing managed hosting standards, metrics, and industry best practices.
Address stakeholder requests such as Service Orders, Service Disconnects, and User Account creation.
Collaborate with consortium partners to plan, design, build, install, and configure new network and security capabilities tailored to enterprise network needs.
Proactively anticipate risks and constraints, developing solutions to mitigate impacts on schedule and user experience.
Take a consultative approach to major activities and projects, documenting requirements accurately and developing clear execution plans.
Qualifications:
Bachelor’s Degree and a minimum of nine (9) years of relevant work experience, or a Graduate Degree and a minimum of 7 years of related experience.
ITIL v4 practitioner certification with at least four (4) years of experience implementing best practices in an Operations Center.
Desirable Skills:
Familiarity with mission-critical Network Operations and procedures.
Experience with Network Operations tools such as ServiceNow, Grafana, InfluxDB, Cisco DNA Center, VMware, Splunk, Icinga, and Netbox.
Proficiency in continual improvement of Network Operations procedures and training.
Strong supervisory and motivational skills.
Advanced knowledge of network design and implementation, including SD-WAN, SD-LAN, MPLS, DWDM, and Pseudo-wire Emulation (PWE).
Extensive experience with Cisco routers and switches, Juniper routers and switches, Rohde & Schwarz radio systems, VMware, and Telephony technologies.
Detailed understanding of network security, including Firewalls, VPNs, Proxies, and DDI.
Familiarity with automation tools such as Ansible and scripting languages like Python would be advantageous.
Join us at Capgemini Engineering and take the lead in ensuring the reliability and efficiency of our Network Operations while contributing to the success of our business and customer satisfaction.
Let's talk about what's in it for you!
At Capgemini, we help you get the future you want not only in your career but for your life, and your wider community. Here’s how:
Bring your whole self to work in an inclusive environment – our inclusive culture creates a safe place for our people to be themselves and truly belong at Capgemini. We are big on being active allies for everyone, celebrating special events and days of significance important to our people and instilling a genuine curiosity about one another. We actively champion our community groups like Women@Capgemini, OutFront, Reconciliation Action, parents and carers and Neurodiversity to name a few. We are proud to say we were named employer of the year for LGBTQ (lesbian, gay, bisexual, transgender, and queer) inclusion and received the trans and gender diverse award at the 2021 Australian LGBTQ Inclusion Awards.
Benefit from learning for life – we offer a huge variety of in-person and digital learning courses, partnering with leading providers like Pluralsight, Harvard Management, Harvard Spark and Coursera, offering external certifications and opportunities for you to grow.
Have flexibility to work your way - we aim to build an environment where everyone can enjoy a positive work-life balance. We champion remote working – even though you’ll want to check out our beautiful offices - and are in the process of making ‘truly flexible’ working arrangements the day-to-day reality for our people.
Contribute to society - w e offer opportunities to use your skills to help society address the impact of the digital and automation revolution. Our CSR (Corporate Social Responsibility) program provides opportunities to give back to not-for-profit and social enterprise organizations aligned to our values. We also help our clients move towards more sustainable business models and are committed to becoming a net zero business by 2030 .
Comprehensive Benefits Program – this includes EAP, access to a medical network, financial assistance for relevant tertiary education, study leave, salary continuance insurance and an extensive discount and rewards program.
Committed to equal opportunities for all – we work to recruit and retain a talented and diverse workforce. We strongly encourage applications from suitably qualified candidates regardless of their gender identity, ethnicity, sexual orientation, religion, ability, intersex status or age.
For more on life at Capgemini and to hear from our own people, visit: https://www.capgemini.com/au-en/employee-stories/
Please note unsolicited resumes from employment agencies or other third parties will not be considered.
Capgemini Australia has developed and manages, process-orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory and regulatory requirements.
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