Network Operations Lead (Melbourne Or Sydney)

We are one of Australia's fastest growing companies. We design, build and maintain world-class digital infrastructure, encompassing fibre networks, communication platforms, residential internet and voice services.

We believe our people are vital to our success. We strive to create an environment that appeals to the very best people in the industry, providing them with an exciting, market leading and satisfying workplace, and rewarding their performance.

Exciting opportunities available for experienced NOC (Network Operations Centre) Lead. This role can be located in either Melbourne or Sydney.

About the Role:

A critical role in our Network Operations Centre (NOC) at Opticomm, this role will manage, co-ordinate and execute our Level 2 NOC, ensuring the Opticomm network is maintained and operated at the highest level, and customer SLAs are met.

Responsibilities include but not limited to:

• Ensuring the network runs efficiently without interruption to achieve maximum network uptime
• Holistic management of any incidents to reduce impact to End Users
• Holistic management of escalated tickets to ensure resolution is achieved
• Management of escalations from external regulatory bodies
• Ownership of key internal and external relationships to drive continual improvement and improve operational processes
• All elements of people management including recruitment, management, training and change deployment
• Adherence to Regulatory & Compliance frameworks and legislation
• Deliver an exceptional customer experience for internal and external customers
• Plan, organize, and manage staff and overall operations to ensure stability of Opticomm infrastructure, managed to operational metrics
• Curate and manage key relationships with applicable partners as the primary contact point for general interactions and as a listed escalation point
• Hire, develop, train, and retain highly responsive and customer focused NOC operators to ensure the effective operation of the Level 2 NOC function
• Deliver an exceptional customer experience for internal and external customers
• Plan, organize, and manage staff and overall operations to ensure stability of Opticomm infrastructure, managed to operational metrics
• Curate and manage key relationships with applicable partners as the primary contact point for general interactions and as a listed escalation point
• Hire, develop, train, and retain highly responsive and customer focused NOC operators to ensure the effective operation of the Level 2 NOC function

About you:

The ideal person for this role will have/be:

• Problem Solver with strong attention to detail
• Excellent oral and written communication skills
• Self-starter who can manage priorities and their time effectively
• Ability to work collaboratively with a range of different stakeholders both internally and externally
• Adaptable and able to work in a dynamic changing environment
• Team player able to work effectively as part of a team and shares knowledge and skills, and able to work collaboratively with a range of different stakeholders both internally and externally
• Innovative approach, seeks ways to improve on past experiences by providing creative solutions
• Takes initiative for ongoing personal development identifying and continually developing skills and talents
• Integrity – performs with honesty, transparency, and trust
• Always presents professionally, reflecting a positive attitude and approach to their work
• Demonstrates flexibility when the needs of the business changes and management directives change to ensure the best outcome is achieved to meet daily operational targets

Essential Experience:

• High availability to support 24x7 NOC Operation
• 3 years’ experience in a customer service focused Network Operations Centre
• 3 years’ experience in in carrier or partner engagement
• Experience in management of high performing teams
• Qualifications in Network Principles or Management 
• Ability to build relationships at all levels
• Ability to execute on development plans for direct reports

About us:

Uniti Group is an exciting, dynamic and fast-growing word-class digital infrastructure company.

At Uniti Group we are absolutely committed to fostering an inclusive and diverse workplace where everyone feels valued and respected. We strongly encourage applications from individuals from culturally and linguistically diverse backgrounds, First Nations people, and people with disabilities. We believe that diversity a key driver of innovation and success. We strive to provide equal opportunities for all employees, regardless of their background or identity, and are dedicated to creating an environment where everyone feels respected, supported and empowered to achieve their full potential. Join our team and become part of a company that values diversity and inclusivity at its core.

All genders are encouraged to apply.

If this role sounds like you, we would like to hear from you! You must have the right to live and work in in Australia to apply for this role. For current opportunities, please visit our Careers Portal at https://unitigrouplimited.elmotalent.com.au/careers/careers/jobs

Questions about the role to be emailed directly to our HR team at ***********@unitigrouplimited.com

No recruiters please, we manage our recruitment in-house.