Network Operations Manager

Wettenhalls Regional Express services a range of major companies predominantly along the Eastern Seaboard of Australia across several industry sectors.  WRX Delivers on True Regional Capability and is one of the only regional transport providers which is investing heavily in its depot network across the state.  

The Opportunity 

We are executing a significant growth strategy, positioning us as an industry leader in Customer Service in the LTL space. We currently have an exciting opportunity for a Network Operations Manager to join us on our growth journey. 

The role’s primary responsibility will be managing overall performance of the Operational network and positioning it for significant growth.  

The role 

Strong Stakeholder engagement and commitment is paramount to the success of this role. 

• Responsible and accountable for a profitable and productive performance of the operations network 
• Deliver operational excellence across all aspects of the portfolio 
• Efficiently and effectively organise the operations to maximise profitability and customer satisfaction 
• Lead and manage a diverse team (including casuals and subcontractors)  
• Full P& L accountability  
• Safety leadership and contract management 
• Define the fleet and asset requirements for the operational need  
• Identify and address operational challenges in a timely fashion  
• Meeting customer service requirements (including call center operations) 

About You 

• High level commitment towards customer engagement and retention  
• An accomplished and enthusiastic leader within the LTL space with a detailed and profound knowledge of supply chain operations and the key drivers for its success 
• Tertiary qualification in related discipline, or an equivalent level of practical experience 
• Proven Senior Manager experience, gathered with a mid to top tier 3PL provider of transport, and / or distribution services with a focus on LTL specific skills including the operation of Track and Trace, on-line visibility, and sign on glass systems 
• Experience in building and developing a multi-depot freight network including sub-contractors 
• Strong pallet management and control experience  
• Demonstrated experience in customer relationship/account management 
• Experience in contract management  
• Proven commercial acumen 
• Experience in delivering continuous improvement initiatives  
• Ability to build and motivate a high performing team 
• Providing supportive team environment 

Are you excited to join our team as we take the next step in our journey? We'd love to hear from You  

We prioritise providing a supportive working environment that embraces and values of diversity and inclusion. We strongly encourage people from all backgrounds and cultures to apply.