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Form of work Rostering Administration Officer
Opportunity to work within a small, friendly team with a positive team culture
Supportive organisation making a difference in the community require a fantastic Customer Service driven Administrator.
Key details:
Working hours full time Monday to Friday 8:30am - 4:30pm / 8-4 or 9-5
Easy to fill timesheet and on-time weekly payment
Ability to obtain a Police check
Must have Current WWCC
Double vaccination required
Full working rights are required
Free company parking on site!
This role is 100% Office based
Customer Service Administration Officer - Rostering Team
Duties and Responsibilitie:
Provide a high level of Customer Service to all incoming enquiries
Answer incoming calls and respond to email correspondence in a fast-paced environment
Display intermediate computer literacy skills and the ability to follow a process.
Build strong relationships with new and existing customers
Process and assist clients with transactions and inquiries
Work effectively as part of a team environment to achieve own and team objectives
Manage time and organise own workload against performance expectations
Job requirements:
Previous experience in Customer Service, Rostering administration would be helpful but great communications and rapport building skills will be essential
Proven phone-based customer service experience
High levels of attention to detail, patient and empathetic manner
Solid time management skills with an ability to focus on priorities, juggle multiple tasks and meet deadlines
Strong stakeholder relationship management skills
Punctuality and reliability are necessary!
Ability to pick up new internal systems
We look forward to hearing from you.
