Administration & Rostering Team Leader

Are you passionate about making a positive impact in the lives of individuals living with disabilities? Do you possess a genuine desire to help others and make a difference? If so, we invite you to join the Roar Agency family!

At Roar Agency, we are a leading disability support agency dedicated to providing exceptional care and support to participants in their everyday living skills. We believe that everyone deserves the opportunity to live a fulfilling life, and our team of compassionate support workers plays a crucial role in making that a reality.

About the Position

Hours of work will be Monday – Friday, Full-time, 6.30am – 2.30pm.

In the role of Allocations & Administration Team Leader you will be responsible for;

• Direct management of an assistant that you'll work closely with
• On a daily basis you will be required to respond to last minute shift changes / cancellations including allocation of support staff for last minute sick leave or staff inability to cover certain shifts
• On call over weekend once/7 weeks
• You will be the first point of contact for all Roar Agency service enquiries and phone calls, answering our 1300 phone number.
• Your role also encompasses general administration / office duties required by Roar Agency
• This role is a Permanent / Fulltime position paid under the SCHADS Award, Home Care Stream Level 5
• Provide opportunities for growth and development within your team
• Developing, maintaining and communicating staff rosters
• Actively engage with Participants and respond to changes in service needs and communicate changes with support worker
• Understand your teams work and task requirements and ensure targets and deadlines are achieved
• Delegate effectively ensuring team members have been provided with the appropriate training and processes to complete tasks correctly
• Implement effective reporting and communication channels within your team

What Roar Agency Offers

• Flexibility to work from home 2 days/week
• 1 x extra weekly rostered day off every 8 weeks for covering on call week prior
• Level 5 SCHADS Award
• 4 weeks annual leave
• Comprehensive induction & ongoing support
• Quarterly staff & team development training with external coach 
• Mental Health First Aid Training (if not current)
• A mobile phone and laptop
• A workplace driven by values, support; and
• A diverse team of like-minded people who make a difference

Why Choose Roar Agency?

Warm and Welcoming Environment: At Roar Agency, we foster a warm and inclusive work environment where everyone feels valued and appreciated.

Collaborative Teamwork: We understand the power of collaboration and teamwork.

Ongoing Professional Development: We are committed to the growth and development of our team members.

Participant-Centered Approach: Our agency takes a participant-centered approach to support.

Strong Support Network: At Roar Agency, we believe that support workers need support too. We provide a strong support network and regular supervision to our team members, ensuring that they feel valued, heard, and guided throughout their journey with us.

About You

• Ideally certificate 111 or higher in the Community Services industry and / or atleast 3 years experience working in a similar role
• High level interpersonal skills, including great phone communication
• High level administration skills, including attention to detail
• Demonstrated competency in utilising digital rostering programs and/or IT programs
• Ability to work well under pressure and multi-task
• Thorough understanding of disability support services as a whole and experience in working in a similar role.
• Availability for early morning start times
• Flexibility with shifts
• A current driver’s license and access to use of personal motor vehicle 
• NDIS Worker Screening / Blue Card (or the ability to obtain one)

If you're a compassionate and dedicated individual who shares our values and is committed to making a positive impact in the disability support field, we would love to hear from you. Join us at Roar Agency and be a part of a warm, welcoming, and supportive team that strives to empower participants to live their lives to the fullest.

To apply, please submit your resume and a cover letter highlighting your relevant experience and why you are interested in joining Roar Agency. We look forward to reviewing your application and potentially welcoming you to our team!

Check out more about Roar Agency here - https://roaragency.com.au/