AddressAbout Us
Ultimate Security provides tailored security solutions to residential, commercial and government entities Australia-wide. For over 30 years, we have successfully fulfilled our obligation to protect Australian lives and assets using state-of-the-art technology. Our services include security assessments, static guards, alarms, CCTV, mobile patrols and alarm monitoring. Striving to be a force for good, we feel an immense responsibility towards our clients, employees, community and the environment.
We take pride in our inclusive working environment where employees feel safe and valued and are provided with ongoing development opportunities. It is also important for us to maintain a strong sense of engagement across our network and the community.
The Role
The coordinator position is responsible for the efficient, effective, and profitable functioning of all security contracts (nationally) from a rostering and workforce planning process. The coordinator also responds to all roster related correspondence from staff, clients, and inbound phone calls.
Key Duties
- Plan and coordinate all rostering requirements, ensuring all shifts are covered (Nationally).
- Monitor and respond to alarms and dispatch mobile patrols as required.
- Subject Matter Expert of the applicable rostering software platforms.
- Assist with Workforce Planning to meet company needs. Including surge periods such as Christmas/New year, Easter, and other peak activity periods.
- Assist in planning future rostering arrangements.
- Respond to all roster related correspondence from staff, clients, and inbound phone calls.
- Ensure all matters pertaining to individual Officers are recorded in the applicable rostering solutions.
- Create and maintain a comprehensive listing of casual staff availability.
- Fill all Security Officer’s unfilled shifts due to sickness, late notice, etc.
- Liaise with Managers/Supervisors to ensure appropriately qualified personnel at each site.
- Ensure currency of Security qualifications/licenses/accreditation in rostering platforms.
- Attend Operations Meetings and provide credible input (when on shift).
- Monitor and report overtime nationally and manage fatigue in relation to rostering.
- Ensure currency of Site/Client Requirements on rostering software platforms.
- Assist in preparing staffing plans for peak operating periods such as Easter and Christmas.
- Coordinate all ADHOC shifts with the applicable Operations Managers.
- Respond to late notice site requests for additional resources.
- Maintain good working relationship with all site staff.
- Liaise with Managers/Supervisors to ensure enough staff are available for rosters.
- Review Time Sheets as required.
- Maintain and monitor all ADHOC Bookings.
- Report all staffing, rostering, and contractor issues.
- Other duties as directed by Management.
Selection Criteria
- Minimum Year 10 certificate.
- Minimum 6 months experience (control room/rostering).
- Valid Driver’s License.
- Strong PC skills, with above average knowledge of Microsoft Office & Outlook.
- Excellent organisation and time management skills.
- Ability to multi-task, adhere to deadlines and time limits, diligence, follow through and accept responsibility.
- Hold a valid 1ACE NSW Security License.
- Good verbal and written communication reporting skills.
- A high standard of personal presentation and professional conduct.
- Attention to detail.
- A polite and confident phone manner.
- Ability to work in a team environment.
- Conform to company policy as well as Standard Operating Procedures and instructions.
- Take the initiative and have a willingness to learn.
- Ability to work a rotating roster (including days, nights, weekends, and public holidays).
Ultimate Security does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Ultimate Security employee, location or address. Ultimate Security is not responsible for any fees related to unsolicited resumes.
Ultimate Security Australia values diversity and encourages interest from Aboriginal and Torres Strait Islander Peoples and people with diverse cultural and linguistic backgrounds.
Only Australian Citizens or Permanent Residents of Australia will be considered.
Please note only successful candidates will be contacted
NSW 000100975 I ACT 17502293 I QLD 3728519 I SA ISL-264944 I VIC 894 336 71S I WA SA51733 I TAS 21152 I NT SFL1080
