Address
Form of workIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.
For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.
Help people create their tomorrow, while you create yours
We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we've been doing it for over 170 years.
If we do our job well, we genuinely add to the prosperity of our country and its people.
About the role
If you haven't worked in financial services or in a contact centre before, that's OK because we'll give you comprehensive induction and ongoing training which is delivered by our in-house subject matter experts. This training that will equip you with the skills and knowledge you need to succeed in the role.
Our modern office is in the Melbourne Quarter and you'll be offered hybrid working arrangements combining days in the office with your team and stakeholders and work from home days.
This role is offered on a full-time permanent basis with rostered hours across the NSC operating hours of 8:30am-7pm (Melbourne time) Monday-Friday.
Applications close midday Wednesday, 24 April 2024 with start date Wednesday, 22 May 2024
Recruitment process:
- Digital assessment/interview
- Individual virtual (MS Teams) interview with hiring leader
- Offer and onboarding process including background checks
How you'll make an impact
The team you will work in is responsible for supporting financial advisers and their support staff on the North Platform by managing their service requests through incoming calls, web chat and some emails.
The focus of your team is to provide exceptional service to enable the advisers to deliver quality outcomes to their customers in proactive and timely manner.
What you will bring to the team
- Previous experience in a customer/client service role (including retail, hospitality, health care etc) will be highly regarded
- Contact Centre experience or financial services experience is not essential as comprehensive training is provided
- Experience in or ability to work in a highly regulated structured workplace
- Strong computer literacy is essential including ability to navigate across multiple applications
- Highly developed numeracy skills are also essential
- Strong communication skills and ability to adapt your style where necessary to deliver information effectively.
- Ability to build rapport, show empathy and establish relationships with your stakeholders
- Thrive in a team environment but also able to work autonomously
- Ability to deliver a high standard of work while working towards goals
- Good problem solving skills
- Ability to deliver a high standard of work while working towards goals
- Diploma in Financial Planning or equivalent qualification will be highly regarded
You'll thrive here if…
If you can adapt from BAU to the ambiguous with ease, you'll do well here. Change is never easy, so bring your commitment, grit and growth mindset.
Because we run lean, you'll be expected to jump in and deliver across a variety of areas. Meaning, you'll be closer to the action and executive decisions that influence where we go next.
If you're someone that can hold their own, you'll find AMP quite liberating.
Why we think you'll love working at AMP
Doing what we've always done is not an option, so your clever ideas will get airtime here. You'll be encouraged to speak up and try new things. If they don't work, we move on - better for it.
We know there's no one way of doing things. So, you won't have to sacrifice who you are or how you work to fit in here. We're inclusive and flexible in many of the ways you'd expect. And in some of the ways you wouldn't. As long as your health and wellbeing come first - at home and at work.
In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you'll find moments to connect, feel valued and do meaningful work.
Whether it's through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have.
We believe in the power of inclusion and diversity
We're dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged, but also leads to better connections with our customers.
We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process.
We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.
Ready to create your tomorrow?
If you're someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.
Don't procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.
Looking forward to meeting you.
