AddressAre you ready to be part of the management team of our newly established Operational Support Group? CDC NSW is seeking an experienced Manager to lead our Customer Experience team in the delivery of our customer service team. This is your chance to make a tangible impact on public transportation, ensuring every journey is safe, efficient, and customer-centric.
About CDC NSW
ComfortDelGro Corporation Australia (CDC) is the largest private bus operator in NSW. Our people are our most valued asset, they are the heart of our success.
Operating in seven countries with over 24,300 employees and serving more than 2 million commuters daily.
We are part of an international company with an impressive global footprint and a reputation for providing a safe and reliable public transport network that meets customer and community needs.
What You’ll Do:
- Leadership and development of a small team of Customer Experience Specialists to ensure all customer enquiries, complaints, feedback and compliments are managed in a timely and professional manner.
- Implement and maintain Customer Experience and Accessible Transport Action Plans for all regions under the remit of CDC NSW
- Contribute to the Stakeholder Engagement and Marketing and Communication Plans for all regions under the remit of CDC NSW.
- Reviewing trends to assist in delivering an improvement to Customer Experience for CDC NSW overall.
- Liaise with internal and external stakeholders to improve our Customer Experience capabilities and delivery against developed plans.
- Maintain positive relationships.
Who You Are:
- A holder of a Business degree or related field;
- An experienced leader with a proven track record in a similar managerial capacity, ideally within the public transport realm.
Your Winning Traits:
- Proven leadership experience with an innate ability to motivate and deliver exceptional customer service
- Strong leadership and communication skills.
- Ability to handle emergencies and make critical decisions.
- Commitment to service excellence and safety standards.
🌟 Why Join Us? At CDC NSW, we are committed to fostering a workplace that’s as service focused and committed to delivering safe and reliable services. Ready to drive change and shape the future? Apply now and embark on a journey where your leadership makes a difference every day!
CDC NSW is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees.
