Office Manager

About the opportunity:
Friendly and supportive culture with regular team building and social activities. Reputable medical practice based in Kambah (ACT) with great longevity of employees. Hybrid position that offers a variety of duties consisting of Office Management and Reception tasks.

• Role: Office Manager
• Industry: Healthcare
• Location: Kambah, ACT
• Type of employment: Permanent, full-time (Monday to Friday only)

Reporting to the Practice Manager, your day-to-day tasks will include overseeing administrative staff and managing both reception and administrative responsibilities.

• Welcoming and registering patients, and updating non-medical information as needed
• Facilitating onboarding, mentoring and management of administration staff
• Ensuring seamless and effective daily functioning of the practice
• Managing billing transactions, reconciling accounts, and handling other financial responsibilities
• Assisting the clinical team in patient recalls and addressing patient inquiries
• Thoroughly and accurately recording messages through various channels (phone, email, in-person) and coordinating with the relevant team members for task completion
• Maintaining adequate stock and proper maintenance of consumables and equipment
• Delivering outstanding customer service, addressing patient concerns
• Collaborating with the clinical team and fellow Receptionists to prioritise patients and ensure timely care
• Performing essential administrative tasks such as restocking, surface cleaning, data entry, and reconciling activities at the beginning and end of each day
• Overseeing the upkeep and cleanliness of the practice

Key Criteria:

• Demonstrated expertise in a comparable position, particularly within the medical, physiotherapy, or dental industries is highly desirable.
• An individual known for their reliability and adeptness at managing multiple tasks simultaneously.
• A person characterised by their compassionate and considerate nature, exhibiting kindness and empathy towards others.

To apply:
If you meet the above criteria, we'd love to hear from you!
To submit your application, please apply online using the appropriate link with your resume and a cover letter detailing your background and explaining your suitability for this position.
Applications close 12 January 2024.