Officer, Invoice Finance Operations

• Brilliant opportunity to join our Invoice Finance Operations
• Join a friendly, encouraging, and engaging team
• Excellent opportunity to work closely with NAB customers 

At NAB, we believe success comes from our people. We are committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.

Working within our Business & Private Lending Operations division we aim to ensure that NAB's customers receive a safe, dependable, transaction and payment services.

About the Role

The Invoice Finance Operations team are responsible for servicing and providing operations support across the Invoice Finance product that provides funding to meet customers cashflow needs. In this role you will be responsible for the timely and accurate processing of Invoice Finance Customer requests. Your day-to-day tasks will include processing of invoices and refunds, reconciling customer’s end of month reconciliations as well as inbound and outbound phones calls with our customers.

The Role and Day to day will include

• Facilitate Invoice Finance transactions relevant to customer requirements, reviewing and monitoring all relevant information
• Balancing/reconciling customers End of Month ledger to Bank records  
• Inbound and Outbound calls to our customers, responding to queries
• Meeting daily service level agreements and KPI’sAssi
• st in delivering customer and process improvement initiatives

What you will bring

 Knowledge of product is advantageous i.e., cash flow solution (Invoice Finance)

• High attention to detail
• Implement sound decision making and problem-solving skills
• Effective communicator to build relationships with all stakeholders
• Excellent organizational and time management skills  
• Proficient in Excel, Word, Outlook
• The role holder is likely to be of tertiary standard of education or of a similar intellectual capability

This role in a full-time opportunity with your working hours Monday to Friday between 8am - 6pm. Required to work on state public holidays to support interstate clients

A diverse and inclusive workplace works better for everyone.   

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions can thrive, connect and grow.

Application:

If you think this role is the right fit for you, we invite you to apply. If you require any reasonable adjustments to the recruitment process or the role, please let the recruitment consultant know.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Please note candidate screening methodologies and interviews may be conducted prior to the closing date of the job advert.