Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.
Why TGEWe care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offerCompetitive salary above industry standards
Upskilling, training, mentoring and more to support your career development journey
Fun and practical employee perks and discounts
Flexible work, including work from home
Inclusive parental leave policy that supports all parents & carers
Peer recognition awards acknowledge when you go above and beyond.
OVERALL PURPOSE OF THE JOB
The On Site Representative (OSR) Provides quality transport and distribution services to the customer while maximising the profitability and productivity of the business.
To coordinate the operations of the distribution fleet operating out of the customers premises and coordinate the sortation and preparation of stock to be forwarded.
Provide a contact point for the delivery partners, customer and their stakeholders for customer service or operational queries.
Provide operational feedback and insight to the Courier Operations Manager.
PRIMARY DUTIES & RESPONSIBILITIES
Ensure all deliveries presented by the customer each day are allocated to suitable vehicles
Work closely with customer staff to develop efficiencies, meet KPI’s and improve the customer – client relationship
Communicate allocation plans to stakeholders where required
Coordinate backup vehicles where required
Manage driver performance including leave and absenteeism across the site, escalating recurring issues to management in a timely manner
Deliver regular toolbox talks and ensure two-way communication with delivery partners
Facilitate training and development of drivers as required
Devise strategies to ensure service standards are met
Ensure all deliveries are completed within the allotted timeframes each day
Communicate any operational problems to the Operations Manager as soon as they are identified
Ensure delivery partner scanning and TED compliance
Facilitate POD retrieval from the drivers on the customers behalf
Where applicable, ensure driver compliance with the customers Cold-Chain and Restricted/Dangerous Drugs procedures and that drivers are responsible for the safe keeping of client cold-chain equipment
Ensure driver compliance to all customer and TGE policies and procedures, including HSE and Chain of responsibility obligations
Manage driver and vehicle presentation standards to ensure compliance with the customer’s requirements
Respond to customer service or operational enquiries by the customer or their stakeholders quickly and effectively
Complete daily and weekly reports as required
SKILLS ESSENTIAL TO THE JOB
Ability to identify the fastest route from collection to delivery location.
Detailed knowledge of Team Global Express services and operations procedures.
Detailed knowledge and compliance with procedures.
The incumbent will have access to highly sensitive personnel and business data and information and must always demonstrate the highest level of confidentiality.
Detailed knowledge and commitment to the service level agreements.
Understanding of Occupational Health and Safety policies.
Fleet management and capacity planning
Ability to initiate and complete improvement projects
Time management to suit organisational objectives
Strategic thinking and planning
A sound knowledge of corporate human resource and administration policies and procedures.
Influencing drivers to follow business processes
Regular communication and liaison on related business activities
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment processApplying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to noteWhen you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia