About the job On-site TechnicianWe are FujitsuWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the roleWe are looking for a dynamic On-site Technician to join our well-known, automotive client in providing technical support activities as part of service delivery provision and/or projects deployment. This includes installation, troubleshooting, problem resolution and maintenance and responding to customer questions regarding operation and malfunctions.This role would suit an enthusiastic junior Service Desk Analyst ready for the next progression in their career. With a can-do attitude, an eagerness to learn and exceptional customer service this role will provide the right candidate a strong career path in the future.This is an on-site role to be based in Altona and/or Port Melbourne.Responsibilities:
- Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction May be mobile or based on site at a customer building or campus.
- Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc.
- Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs.
- Asset refresh relocation deployment and decommission maintaining data integrity within the CMDB.
- Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment.
- Manage customer expectations by keeping them updated as their case progresses, notifying of any delays.
- All customer interactions and activities are logged and maintained in the correct client ITSM tool.
- Ensure prompt escalation of any operational issues.
- Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements.
- Ensure all required training is completed on time.
- Be aware WHS practices, instructions and policy as set out by Fujitsu and Customer.
- Carry out other work as assigned by TL or Fujitsu management.
- Experience troubleshooting and maintaining PCs in a Windows
- Experience with end user technology support including Windows and Mac OS.
- Strong customer focused approach in dealing with clients.
- Proven experience with desktop management tools.
- Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting.
- Proven experience in troubleshooting software conflicts and performance issues.
- Proven experience in use desktop diagnostic tools.
- Proven experience in the use of an incident management tool.
- Experience in problem management as leveraged by a desktop team.
- Basic knowledge of the ITIL framework.
- Tertiary qualification, preferably relevant to the Information Technology industry, or equivalent (e.g. certification) Technology industry
- Experience utilizing Intune
- We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in class reward and recognition programs flexible work, volunteering leave and more.
- We live our values of aspiration, trust and empathy, all day, every day.