AddressTool Kit Depot is a trusted and much-loved tools and servicing company with a history that dates back to the 1940s.
The booming tool market and rise of DIY culture in Australia over the years led us to become market leaders, providing an extensive and diverse tool offering for all trade and DIY experts.
Our founders were famous for quality, loyalty and expert service – values that live on in a modern environment for today’s trade professional at Tool Kit Depot.
The Tool Kit Depot team is growing, and we need the right people to grow with us. We are looking for an experienced, Online Customer Experience Team Memberto join our team.
As an Online Customer Experience Team Member, you can expect to:
- Manage end to end process of order processing including payment verification, preparation for fulfilment and reconciliation across all payment methods and order types
- Provide a personalised experience for customers by resolving any service or product related issue.
- Provide outstanding customer experience across a variety of mediums, such as phone, email, review sites and social media.
- Provide support to the broader Online Operations Team with processing online orders.
What you will need:
- Previous experience in a similar role
- Willing to work as a team player
- Ability to make good judgment in order to make effective decisions
- “Can do” attitude with the ability to manage a big workload and multitask
- Ambitious personality with the hunger to learn and enjoy the experience of a diverse role
- Strong attention to detail
- Ability to protect and safeguard commercially sensitive information
- Impeccable ability to manage conflicting priorities
- Ability to work alternating weekends with other Team Members
- Ability to operate across 7-day roster
What's in it for you:
- Access to discounted offers from corporate partners
- Ongoing career, learning and development opportunities
- Work in a fun and informal team
- Flexibility in an inclusive work environment
- Chance to create a real difference in your community and environment
Retaining an inclusive, family feel while providing outstanding service and recognised brands, we’d love to welcome you to the team.
