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Form of workAbout Walhalla Board of Management (the Board)
The Walhalla Board of Management was established to manage several parcels of Crown Land in the historic Victorian town of Walhalla each with historic significance to the town. The sites typically include heritage buildings and structures and are part of the tourist fabric. These include:
- Chinese Gardens (camping ground)
- Long Tunnel Extended Mine
- Mechanics Institute (including Creek Cottage)
- Old Walhalla Post Office
- Old Walhalla Primary School (including Headmaster’s Cottage)
- Railway Reserve (leased to the Walhalla Goldfields Railway)
The Board is supported by nine part-time staff and several volunteers in a range of roles to assist with bookings, cleaning, maintenance, mine safety, tour guides and merchandise sales.
You can be part of an organisation that maintains a unique part of Victoria’s heritage.
About the role:
The Board is seeking a full time (or equivalate) onsite Operational Manager who can take a leadership role and take the customer experience to the next level through improved processes and systems, and implementing enhanced facilities. This role is supported by an ongoing capital investment program and the development of new revenue streams.
The role is expected to be full time with potential reduced hours during winter upon agreement. There is scope for time in lieu and flexible working arrangements, particularly around the visitor peaks that typically occur on weekends and school holidays. The role is based in Walhalla and will require regular travel to Board sites in Walhalla.
The Operations Manager will manage the staff and volunteers, prepare reports and other documentation to support the Board and develop improvement opportunities that maintain the heritage assets while enhancing the visitor experience. There is an opportunity for the Operations Manager to drive improvements and revenue generation initiatives for Board consideration.
This is expected to include discussing and preparation of funding and grant applications from various sources including government and philanthropic organisations. Your ability and track record seeking out funding sources will be highly desired and future growth in the business will be a key evaluation metric.
The role focusses on team leadership, strengthening reporting regimes and innovative approaches to solving issues and improving the visitor experience in a manner that is sympathetic to the heritage importance of the assets and financially prudent given the limited revenue and grant funding available.
The role would best suit an applicant with experience in managing budgets, projects and teams, developing reports and processes, working with public land and Communities of Management.
Skills and experience:
- Team leadership skills and experience
- Experience with diverse teams of employees and volunteers would be beneficial
- Ability to work autonomously, while leading a team
- Excellent written and verbal communication skills
- Ability to identify business, funding and grant opportunities and then prepare business cases and funding submissions to secure funding and deliver on the improvement opportunity
- Passion for heritage and tourism with a focus on customer experience and education
- Excellent listening skills, empathy and collaborative strategies
- Enthusiastic with a positive and flexible attitude
- Exceptional organisational and time management
- Ability to identify and implement innovative process improvements
- Knowledge of computing systems relevant to the role such as Microsoft Office
- Knowledge of financial budgeting, management and processes would be beneficial
Only shortlisted candidates will be contacted.
