Operations Administration / Bookings Officer

About West Coast Bus Charters

WCBC has over 10 years’ experience in the charter bus industry providing charter bus solutions for schools, general charter, mining and cooperate clients. Our Fleet is made up of over 40 vehicles of every requirement from a 4 seater luxury car to a 85 seater articulated bus we have every charter covered. We are 100% locally owned and operated and are one of WA’s fastest growing bus companies.

The Role

Based in Malaga, we are looking to appoint an Operations Admin to join our current Operations Team with customer service, job allocation and billing. The role supports flexible working hours and may suit individuals wanting to work either day shift or afternoon shift as well as some weekend shifts, making the role attractive to a variety of individuals. Regular overtime is available and often required to ensure all daily tasks are completed. We are looking for someone who stands out from the rest as this is not your average operations role. Our operations room is a fast paced environment and we are committed to providing excellent customer service. Every day is different and brings about a new challenge, someone who is quick thinking, can problem solve, work well in a team but also as an individual would be well suited to this position. 

The role will include but not be limited to:

• Answering phones to liaise with customers to quote jobs and answer queries.
• Take job bookings and enter into system, using custom allocation and data dispatch software.
• Attend to emails for job bookings and or quotes in a timely manner.
• Ensure timely manner of job allocation in consultation with the other operations team members.
• Liaise with drivers via telephone as required.
• Generating reports and daily invoicing using Xero.

To be successful for the position the following skills must be demonstrated:

• Customer service skills with prior experience in transport and logistics or similar
• Using initiative and resourcefulness to find solutions for customers
• Ability to manage and resolve disputes
• Excellent knowledge of the Perth metro and regional areas.
• Excellent time management skills
• High level of computer skills including Microsoft Office
• Excellent attention to detail
• A flexible approach to work with the ability to prioritise, organize and dispatch jobs in a busy environment.
• Provide administrative support in other departments once trained.
• Drivers Licence is essential
• Ability to work independently

How to apply

If you feel you have the skills and knowledge to fulfil this position please click APPLY and send your resume and cover letter. 

Successful candidates will be required to supply a current Police Clearance.   

Please note that only short listed candidates will be contacted.