Operations Agent- Special Services-Senior

What you'll do
As an Operations Coordinator you will play a key role in the day-to-day next flight operations, providing the key link between next flight customers, airlines, courier drivers, and internal stakeholders. You will be supported by our Operations Support Agents who will engage our customers regarding deliveries, to ensure we can get their freight to where it needs on the target flights to ensure we meet agreed deadlines.

• Provider customer resolutions for both internal and external customers
• Direct movements of time critical freight for next flight movements
• Collaborate with other teams within the business
• Work closely with airlines to ensure coordination of time critical deliveries

Post Code: Botany | 2019
What you'll bring to the team

• Previous airline experience desirable
• Outstanding customer service experience
• Safety focused with an understanding of chain of responsibility
• Exceptional written and verbal communication.
• Ability to work within a fast-paced team environment

What's in it for you?
Spread your wings and take ownership of your career with opportunities to advance through internal promotions, job rotations, and cross-functional projects - we make sure you have everything you need to become anything you want to be.
Whether it's professional courses or on-the-job learning. Leadership development or technical skills and training. Tutoring, coaching, or mentoring. The depth and breadth of learnings are boundless with free in-house training & development programs and paid tuition assistance

• Health & wellness, employee assistance, and rewards and recognition programs
• Special employee discounts on computers, electronics, health insurance, travel packages, and much more…

Who are we?
At FedEx, moving the world doesn't only mean delivering for our customers around the globe. Moving the world is also about creating what's next
We're team FedEx - 500,000+ people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what's next.
This isn't a place to get just a job, here you get a career for life. It's a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.
Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.
Our Values
Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what's next
Awards

• FedEx has consistently ranked among the top 20 in the “World's Most Admired Companies” report, published in FORTUNE magazine, since 2001
• Ethisphere named FedEx as one of World's Most Ethical Companies® in 2023

Equal opportunities
Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all the aspects in the job description as you could be exactly who we need for this or another opportunity.
We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state, or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.
Interested?
Everyone at FedEx has a part to play. It's about coming up with smart solutions, remaining resilient in the face of setbacks, and going above and beyond to get the job done. And whether you're a business leader or delivery driver, you'll be empowered to take responsibility and overcome each challenge in your own way.
If this position and working environment sound like the right fit for you, then do no wait and please apply today.
Please note that this position is a 'Operations Coordinator' role, and the title of this role will be 'Operations Specialist-SpS-Senior' in line with the global FedEx title structure.