Operations Analyst (Change/Release)

What’s on Offer 

Located in FRV’s Burnley complex this role as an Operations Analyst (Change/Release) is responsible for the governance around the movement of application and changes across all IT environments from development to production. 

You will manage and communicate IT availability and manage conflicts between competing demands for those IT environments. 

In addition as the Operations Analyst you will mentor other ICS staff in the IT Service department in FRV. To be successful in this role, you will be able to demonstrate a track record of managing Change and Release processes within a complex, multi-stakeholder corporate environment.  

Your expert knowledge of ITIL Core Principles is a must as is the skills manage and influence across various IT disciplines, so to do this you will possess exceptional people, verbal and written communication skills also.

This is a 12-months fixed-term role.  

Working With us provides: 

• Support for education, career and professional development 
• Novated lease options and superannuation salary sacrifice 
• An unrivalled suite of wellbeing support services 
• Access to a monthly Rostered Day Off 
• Free gym access 

About The Role 

The primary purpose of the position of the Operations Analyst (Change/Release) is the planning, implementation and execution of IT based Change and Release processes which encompass a holistic view of technical and non-technical considerations for all Changes to FRV IT services throughout their lifecycle. 

What You Will Need To Succeed 

 As an Operations Analyst (Change/Release) you will have: 

• Degree level in a relevant IT discipline
• Practitioner ITIL certification is mandatory, preferably Intermediate certification in Service Transition
• Project Management certifications highly regarded

To be successful in this position, you will have: 

• Extensive experience within an ITIL governance role, with a strong focus on Change and Release Management
• In depth experience with best in breed ITSM tools
• You are and conversant in multiple IT disciplines including, but not limited to, business application, networks and infrastructure
• Experience in managing a complex, integrated business application landscape including project and production support needs

About Us

FRV is a modern fire and rescue service that meets the needs of twenty-first century Victoria.  FRV comprises of 4500 dedicated employees who serve and protect communities throughout Melbourne and Victoria’s major regional centres.

We value and respect workplace diversity and seek to build a workforce that is representative of the community we serve. We welcome applications from people of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with a disability and people who are diverse in gender and sexuality. 

How to Apply

Please apply via Seek by submitting both a tailored cover letter and resume addressing the qualifications and work experience criteria listed. 

Please ensure to include a cover letter addressing the key selection criteria, 

Applications will be reviewed when received and suitable candidates will be contacted for interview at that time.  You are encouraged to apply early to ensure you don’t miss this opportunity.

If you require any assistance or adjustments to fully participate in the recruitment and selection process, please contact  Veronika Klaic, Recruitment Business Partner at **************@frv.vic.gov.au

Important Information

FRV is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with its obligations under the Occupational Health and Safety Act 2004 (Vic).

 Therefore, there is a requirement that all FRV employees be fully vaccinated (boosted) against COVID-19 in order to work for FRV outside of their place of residence.  

Prior to commencement of employment with FRV you will need to provide evidence that you are fully vaccinated (boosted) against COVID-19 or unable to be vaccinated against COVID-19 and upload this evidence to the FRV Vaccination Hub.