Operations Manager, Act

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.The JobEffectively lead daily ACT Operational Delivery for RM and DM and DIS (Operations). Ensure market executes plans and builds strong customer relationships. This position includes reviewing cost performance, customer satisfaction, facility management, and actively contributes towards communication, culture and people developments within market. In addition, the position will engage and support client facing customer requirements as/when required.The Responsibilities

• Lead the Service Delivery ACT for RM and DM and DIS to efficiently, effectively, securely and safely manage the activities and facilities for operations at ACT Hume.
• Develop a strong focus on metrics and P&L driven management
• Manage and direct operational activities to achieve performance and cost targets. Responsible for all site, plant, equipment, people (including couriers), and individual and/or collective workplace agreement matters
• Delivery of Service Excellence to customers, as measured in customer satisfaction
• Ensure consistent delivery of Service Quality to customers across the business
• Oversee the implementation, comply with, and embrace Iron Mountain Standard Operating Procedures, Standard Service Menu, and Global Operating Systems ensuring all processes in service delivery are being followed
• Embrace best practice by engagement throughout ANZ and adopt the best practices, where practical, for continuous improvement
• Manage operational performance reporting, advising on maximising customer relationships and creating an environment where account management and customer service are competitive and best-in-class differentiators
• Lead the market and contribute to maintaining a safe working environment, ensuring all local and national WHS&E requirements, policies and procedures are being met as well as ensuring equipment and maintenance schedules are established and maintained for key operational equipment
• Assist in planning, developing and ensure implementation of Operational Strategies and/or plans aligned to business objectives. Ensuring that operational goals (personal and team), KPIs and business targets for Service Quality and Cost of Sales are met
• Develop talent, succession planning, capability building and ensure high quality recruitment and foster a strong and visible culture of service, excitement, teamwork, and productive effort in the local market
• Adhere to Iron Mountain Code of Ethics and Core Values Adhere to Iron Mountain Policies and Procedures Complete all tasks as directed by your Manager in a timely and efficient manner
• Meet/Exceed Key Performance metrics
• Develop strong customer relationships at an operational level
• Identify operational improvements, revenue generating opportunities and efficiencies

The Person

• Tertiary qualifications in Business or related field
• Six Sigma certification
• Leadership of large teams 10+,
• Experience working closely with and effectively motivating account managers,
• Successful leadership of a warehouse and/or logistical operation
• Proactive management of safety, quality, and other Risk Management programs and development/enhancement of associated culture
• A demonstrated ability to understand targets and business objectives and develop and execute against plans to achieve
• Proven ability to develop talent (including providing effective coaching and feedback)
• Demonstrated ability to solve multi-dimensional problems
• Account Management skills
• Advanced Negotiations skills
• Demonstrated ability to motivate and drive team members
• Business planning and prioritisation skills
• Executive presence and strong impact and influencing skills
• Ability to understand and apply market intelligence and research to sales strategy
• Well-developed verbal and written communication skills
• Ability to present information effectively to diverse groups

Category: Operations Group