Food & Beverage Operations Manager | Intercontinental Sanctuary Cove Resort

As the first InterContinental Resort to land in Australia, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the beautiful surrounds of Sanctuary Cove.At InterContinental Sanctuary Cove Resort we are looking for Food & Beverage Operations Manager to join our team.What is the jobReporting to the Director of Food & Beverage, you will have the opportunity to drive and grow our Food & Beverage outlets. This is a pivotal role in ensuring our restaurant operations are efficient and that and that exceptional guest service is at the heart of everything we do! We are looking for someone that has a strong focus on developing a team to create a positive and productive work environment; building, motivating and upskilling the team to ensure they are highly engaged, deliver results and know how to truly deliver a luxury Food & Beverage experience.Your day to day

• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Direct day-to-day staffing requirements, plan and assign work, and establish performance expectations.
• Educate and train all team members in compliance with governmental regulations. Ensure colleagues are properly trained in quality and service standards and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Demonstrate brand compliance by maintaining all required brand standards, behaviors, hallmarks and license agreement mandates within the Food & Beverage Operation.
• Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Collaborate with other Departments to ensure that all the facilities and equipment are cleaned and maintained as required.
• In conjunction with the Director of Food & Beverage Services monitor budget and control expenses with a focus on food, beverage, and labour costs within the operation.

What we need from you

• Bachelor’s degree/higher education qualification/equivalent in Hotel Management or related field plus 4+ years of related experience, including management experience.
• Must obtain certification or permits as required by local governmental agencies.

What we offerJoin our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including :

• Paid birthday leave
• Hotel perks like accommodation and Food & Beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG.
• Access to our discount retail platform that makes your pay for even further

We are proud to be IHG and we know you will be too. Visit http://careers.ihg.com/ to find out more about us.To find out more about InterContinental Sanctuary Cove Resort visit - https://www.sanctuarycove.intercontinental.comFollow us on Instagram and Facebook- @intercontinentalsanctuarycoveFollow us on Linkedin- https://www.linkedin.com/company/intercontinental-sanctuary-cove-resort/**You must have full working rights in Australia**Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.