Operations Manager ICT Business Analyst

At Tabit, we connect our passion for people, technology, and innovation to revolutionize the hospitality industry by creating cutting-edge solutions that increase the bottom line and propel businesses to the next level. We are relentless in the pursuit of opportunities that improve the future of our employees, customers, and communities, and we’re looking for people who share our DNA to join us in this exciting journey.

Our platform uses business intelligence and point of sale technology, a real-time decision support system, and mobile applications to provide 360o holistic solutions that streamline restaurant operations, extend sales opportunities, and elevate the overall experience for both operators and their customers.

We pride ourselves in delighting our clients and providing results that surpass expectations. To continue delivering on this mission, we’re looking for an exceptional Operations Manager ICT Business Analystwho will be accountable for the successful execution of our platform in restaurants. You’ll be managing a team that provides design guidance and customized opportunities based on the scope of the restaurant and specific modules.

KEY RESPONSIBILITIES

1. Business Requirements Analysis:

• Work with users to formulate and document clear business requirements for Tabit customers.
• Ensure technology solutions meet the evolving needs of the business.

2. System Development and Implementation:

• Collaborate with the development team to design and implement systems.
• Ensure systems integrate seamlessly with existing business processes and comply with Australian regulations.

3. Project Management:

• Manage restaurant implementation projects from inception to completion.
• Responsibilities include planning, resource allocation, budgeting, and risk management.

4. Quality Assurance and Testing:

• Oversee the testing of new systems to ensure functionality meets predetermined criteria.
• Manage the resolution of any system defects.

5. Change Management:

• Lead change management efforts by preparing stakeholders for transitions.
• Provide necessary training and develop support materials.

6. Strategic Planning:

• Offer strategic insights to customers on the effective use of technology to achieve business objectives and improve operational efficiencies.

7. Stakeholder Engagement:

• Maintain regular communication with customers and suppliers.
• Manage expectations and ensure project alignment with business goals.

8. Documentation:

• Produce and maintain accurate documentation relating to system requirements, project plans, and progress reports.

9. Compliance and Security:

• Ensure all IT systems and projects comply with applicable laws and regulations.
• Focus on data security and privacy.

10. Continuous Improvement:

• Continuously evaluate business processes and technology solutions.
• Identify opportunities for improvement.

11. Communication and Leadership:

• Demonstrate excellent communication skills with upper management, direct and indirect teams, customers, and key accounts.
• Train and lead by example on all aspects of the defined roles and responsibilities of Tabit Success Managers and Senior Tabit Success Managers.

12. Customer Relationship Management:

• Establish a trusted advisor relationship with high-profile customers via email, phone, and on-site visits.
• Ensure successful discovery sessions to deeply understand specific customer requirements, leading to successful design and customization of all Tabit modules.

13. Product Knowledge and Education:

• Maintain continued education expectations of the team to ensure product knowledge is current.

14. Responsiveness and Problem Solving:

• Show a sense of urgency and ability to understand, control, and proactively address mission-critical items, tasks, and accounts.

15. Successful Rollout:

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Work visa can be provided for this role
• Expected start date for role: 01 June 2024
• Expected salary: $80,000 - $120,000 per month