Operations Manager

Purpose of the position:

This position is responsible for ensuring effective and efficient support is provided to the clinical team and day to day running’s of the company are efficient and effective. They are directly responsible for ensuring the support provided to the clinical team and the company’s interactions with our clients are both a positive and effective experience. They are directly responsible for a birds eye view of the business, being able to run a variety of reporting functions to drill down on the financial health of the business including, Receivables and banking.

This position must be very familiar with and where not present must, as part of their role, create the BPS processes for; Enquirers, Appointment Scheduling, Receivables, Payables, Beginning of Day and End of Day procedures and the Day to Day running’s of the company. T

They must, themselves, be competent in the following BPS processes and procedures; BPS Score Card, MindBody reporting, BPS 1:1 Meeting Rhythm, BPS Quarterly Review, BPS Management Conversation framework, and the BPS Mon-Fri Meeting.

Attributes

1. You are extremely accountable for your outcomes.
2. You have excellent time management skills.
3. You have excellent team member management skills.
4. You love customer service.
5. You’re passionate and outgoing.
6. You thrive on personal development. You know the value of coaching.
7. You absolutely need to want to grow.
8. You demand excellence of yourself and thrive on feedback.
9. You are energised and create energy.
10. You are results-focused and drive yourself to get the best results.
11. You're highly resilient and adaptable.
12. You are confident.
13. You have super high emotional intelligence.