Operations Manager (Pre-Opening) - Crowne Plaza Adelaide, Mawson Lakes

At Crowne Plaza, we celebrate hybrid living. Whether traveling for business, leisure or a blend of both, we connect our guests to the people, places and possibilities to make their stay remarkable.

Opening in the second half of 2024 and featuring 155-rooms, three meeting spaces, a fitness centre and a bar and restaurant, Crowne Plaza Adelaide, Mawson Lakes, will be a highly sought-after destination for business and leisure travellers alike.

To ensure a smooth opening and beyond, we’re looking for an Operations Manager to lay the groundwork for successful operations from the outset, ensuring the hotel is ready to deliver high-quality services and guest experiences the moment it opens its doors. You’ll maximise financial returns, drive the development of people, create and maintain a unique guest experience, execute brand standards, and build awareness of hotel and brand in the local community.

A little taste of your day-to-day

Every day is different, but as part of the pre-opening team, you will play a key role in ensuring opening success, including: 

• Support heads of department in the development of standard operating procedures (SOPs) for various departments including housekeeping, front office, food and beverage etc. 
• Establish relationships with suppliers and vendors to ensure timely delivery of goods and services needed for the hotel's operations.
• Supporting the recruitment and training of staff members across different departments.
• Oversee inventory stocking for various departments, ensuring that supplies are ordered and stocked appropriately for the opening.
• Oversee the day-to-day operations and assignments of the hotel team, assisting the General Manager in the development and communication of departmental strategies and goals. 
• Assisting in budget planning and monitoring expenditures to ensure the pre-opening phase stays within budgetary constraints.
• Implementing quality controls to ensure that all services and facilities meet the hotel's standards and guest expectations.
• Foster positive owner relationships if applicable and assist in providing ongoing information and status reports. 
• Collaborating with other departments such as sales and marketing to coordinate promotional activities and ensure alignment of goals.
• Overseeing the setup and integration of technology such as property management system (PMS), point-of-sale (POS) system, and other software necessary for smooth operations.
• Contributing to the development of strategies to enhance the guest experience, from check-in to check-out and all services in between.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel's policies and procedures and regulatory requirements.
• Taking the lead of hotel operations and hotel opening project management in the absence of the General Manager.

What we need from you

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, or Business Administration.  
• Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience. 
• A demonstrated capability of collaborating with multiple stakeholders and managing competing priorities.
• Strong communication skills and passionate about developing your team.
• Strategic thinking, the ability to explore new ways of working and have an open mind around how we can drive the Hotel forward.
• Full working rights in Australia without restrictions.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a impressive room discounts and some of the best training in the business. 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.