Operations Manager | Service Delivery & Project Management | CIN7 ERP

Shaping the Future of Growth and Success at Lifely*

Are you a seasoned Operations Manager with a strong background in back-office processes, customer service, and ERP systems, if you are ready to lead a dynamic team to new heights, we invite you to apply for this exciting opportunity.

With a staggering 400% year-over-year growth in the past 3 years, Lifely has been crowned "The FASTEST growing e-commerce business" in the Australian home and garden market. As we expand into international markets, it's an exciting time for you to be part of the brand.

As the Operations Manager:

• You will play a pivotal role in optimizing and streamlining our back-office operations and driving Customer Service Excellence.
• You will leverage your expertise in ERP systems to drive efficiency and improve processes across the organization.
• Manage the business account with 3PL warehouse & 3PL couriers that provide warehouse & interstate logistics service to us.
• Your leadership and strategic thinking will be essential in ensuring smooth day-to-day operations and delivering exceptional service to our customers.

Your first 6-months:

• Take ownership of CIN7 & Starshipit adaptation and integration
• Automate Back-office and Customer function
• Drive excellent NPS and CSAT score

Key Responsibilities:

• Take charge of overseeing and managing all back-office processes, with a primary focus on Order Dispatch, Returns, and Refunds. 
• Ensure these processes are executed efficiently and in alignment with company standards and customer satisfaction.
• Lead and guide the customer service team to deliver a superior customer experience. 
• Empower the team to ensure timely and effective resolution of inquiries and issues, fostering a customer-centric culture.
• Utilize your expertise to implement and optimize ERP systems, aiming to enhance operational efficiency, improve data accuracy, and facilitate informed decision-making across the organization.
• Develop and implement standardized operating procedures (SOPs) to streamline processes and enhance operational efficiency. 

Qualifications:

Bachelor's degree in Business, Operations Management, or a related field (MBA is a plus).

Proven experience as an Operations Manager or similar role, with a strong background in back-office processes, customer service, and ERP systems.

Proficiency in implementing and managing ERP software. (CIN7)

Strong leadership and managerial skills with the ability to mentor and develop a high-performing team.

Exceptional problem-solving and analytical abilities.

Excellent communication and interpersonal skills.

Detail-oriented and highly organized.

Strong Project Management skills.

Ability to work effectively in a fast-paced, dynamic environment.