Operations Manager, Specialist Operations

Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

St John WA is a well renowned not-for-profit organisation whose vision and purpose is to serve humanity and build resilient communities.

With over 130 years of experience, the culture at St John WA is underpinned by a strong team spirit, camaraderie and the collaboration of employees and volunteers working together to change lives, while creating a powerful sense of belonging, where our people want to work.

This combined with over 2800 permanent team members, 6000 volunteer team members and annual revenues of $500 million, makes St John WA the industry leader in the provision of pre-hospital care and related products in Western Australia. Each year we attend in excess of 275,000 people across the state, treat 350,000 patients at our primary health centres and teach over 330,000 people life-saving first aid skills.

A job to be proud of:

St John WA is currently seeking an Operational Manager, Specialist Services join our Clinical and Operational Excellence team. This position plays a crucial role in the management and coordination of our Specialist Paramedic teams. Effective operational and clinical leadership will be required to meet service delivery expectations. This position will report directly to the General Manager, Clinical and Operational Excellence and collaborate closely with other clinical leads to achieve key performance outcomes in this field. This is a full-time, 6-month fixed term position.

What you’ll do:

• Promote excellence in business operations through supporting networks with key internal and external stakeholders
• Encourage and facilitate coaching opportunities to produce strong collaboration and positively foster a high performing and continuous culture to optimise business outcomes
• Coordinate the development, monitoring, and advancement of organisational objectives in relation to Specialist service delivery through ensuring capability and competency aligns with contractual and clinical agreements
• Provide consistent, timely and relevant updates to the General Manager and other key stakeholders
• Investigate ERHS-related events and monitor trends in patient outcomes
• Oversee operational administration activity to ensure accurate recording of required data and ensure clinical governance is maintained

What you’ll need:

• Demonstrated experience in senior leadership position within an operational response environment
• Excellent organisational skills with the ability to prioritise workload to achieve service area outcomes, administration standards and contractor expectations.
• The capability to build positive working relationships and communicate at all levels across a diverse demographic of internal and external stakeholders that ensure successful outcomes.
• Strong leadership capabilities and the ability to supervise and mentor staff with the ability to work collaboratively with others and foster a cooperative and supportive team environment.
• Demonstrated ability to address issues or proposed initiatives requiring research and/or investigation using problem-solving skills
• Upon successful offer of employment, external candidates will be required to participate in the required immunisation program.

What’s in it for you?

The successful candidate will be offered an interactive and supportive working environment within a positive and professional team along with:

• Competitive remuneration package
• $550 Health and Wellness reimbursement
• 17.5% leave loading
• $1,200 clothing allowance
• Salary packaging options
• Free emergency ambulance cover
• Free first aid training

Are you ready to change lives?

To apply for this exciting opportunity please select "Apply Now".  Applications must include a detailed cover letter outlining your motivations for this position and resume.

Applicants will receive an automated receipt on application if you have not received this email, please contact the Talent Sourcing team prior to the closing date and time. Late or incomplete applications will not be accepted.

The Selection Process

Qualifying criteria: Demonstrated senior leadership experience within an operational response environment (hospital, emergency services, specialised clinical care)

If you qualify, candidates must be available to participate in a two-stage merit-based selection process involving the following elements:

Stage 1 – Virtual Interview and Psychometric Assessments

• Complete video question responses, sent via Talent Sourcing team.
• Online psychometric assessment – Watson Glaser Critical Thinking Appraisal (WGCTA), Advanced Progressive Matrices and NEO.

Applications will be short-listed to participate in stage 2 of the recruitment process based on their performance during this recruitment round.

Stage 2 – Panel Interview and Presentation

• Panel interviews which will involve behavioural and/ or clinical questions related to this position and a presentation
• Presentation details will be provided to candidates progressed to this stage of the recruitment process

Alternatively, if you have any questions please email *******@stjohnwa.com.au or call (08) 9334 6***. 

For more information, please review  Operations Manager - Special Operations Position Description 2024.pdf. 

Applications close on Sunday 7 April 2024 at 6:00pm

St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves.

We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants.

Please note that St John WA will not accept recruitment agency applications for this position.