Address The role:
Work alongside a highly skilled team to provide high level technical direction, standardisation, professional advice and support of enterprise infrastructures to maintain defined enterprise service levels in one or more technology domains in Queensland Health.
Key responsibilities include:
Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the Information Technology Infrastructure Library (ITIL) framework.
Ensure end to end service delivery for enterprise systems within Queensland Health.
Are you right for this role?
TTo be successful in this role you will need to demonstrate your ability to develop and promote ITIL Service Management processes, as well as displaying a high level of expertise and experience in the following:
Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements. (SFIA Code: SYSP 4; TECH 4, HSIN 5, SCAD 4)
Cisco switches, routers troubleshooting and support;
Alcatel switches troubleshooting and support;
Load Balancing and Clustering, NAT;
LAN / WAN Layer2/Layer 3 routing protocols and configuration;
Configuration and support of Microwaves, FSO and Telecommunication carrier services; and
CWDM and DWDM products and principles.
Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised. (NHS Drive for Results)
Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management. (NHS Effective and Strategic influencing - SFIA Code RLMT 4)
Proven ability to work in a team environment developing effective working relationships with team members and stakeholders. (NHS: Collaborative Working)
Benefits of working with eHealth Queensland:
By joining eHealth Queensland, you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.
You will enjoy a variety of benefits, including:
Competitive salary + generous superannuation and leave loading
Flexible working arrangements
Diverse work culture
Career training and development
To apply for this exciting opportunity, submit your resume and a short statement (max. 2 pages) online today.
