Address
Form of workAbout the business
When disaster strikes, we respond FIRST and FAST, to deliver contemporary and innovative solutions, that saves valuable property and livelihoods, carefully restoring lives, piece by piece.
Steamatic is Australia's longest established and largest restoration company with over 35 locations throughout Australia and growing each year. We are now looking to recruit a capable, self-sufficient Operations Supervisor to schedule works, coordinate local people and operations and support our dedicated Perth team.
Who our HERO’s are:
People with energy and passion, people who are keen to learn and want variety in their role. People with a can-do attitude, growth mindset, and a genuine interest / passion for restoration practices.
About the role
- Manage cleaning and restoration standards via audit results, achieving contractual service level KPI’s, meeting budgets and ensuring adherence to all OH&S compliance requirements.
- To lead, manage, coordinate and oversee the Operations and scheduling for the branch.
- Management and leadership of a diverse and geographically spread service delivery team.
- Manage cleaning and restoration operations by developing and managing work schedules, assigning and monitoring work, implementing productivity standards, resolving operational challenges, maintaining reference manuals and implementing new procedures.
- Attending to customer service issues and escalations.
- Manage and control costs to ensure they are contained within scope / budget.
- Ensure that all services are delivered safely, efficiently and to 100% of specifications and compliance.
- Provide leadership by ensuring team members understand performance targets and goals and that team members are properly trained and inducted for their roles.
- Identify and implement any opportunities for improvement in relation to day- to-day delivery of services.
- Establish an environment that encourages continuous improvement and quality outcomes.
- Coordination and maintenance of the branch to ensure services are monitored and delivered at the required standard and optimum utilization achieved.
- Indirect supervision of site technicians to ensure services are delivered to required standards.
- Contributing to the branch profit and growth objectives through superior project management, cost control and nurturing successful business relationships with existing clients.
- Coordination of training and qualifications for Operations team.
- Facilitation of monthly tool box meetings and WHS consultation and communication.
- Control of customers goods to ensure they are safely stored, secure and entered into the Warehouse System.
- Conduct stocktakes and ensure that all equipment, materials and chemicals are kept stocked and asset register is maintained.
- Control of key registry, first aid boxes, servicing of equipment and vehicles.
- Providing Management reports and overseeing billable hours and maximising technician utilisation via scheduling processes and procedures.
- Participation in on call and after hours roster
Skills and experience
- Experience working within Restoration or with an insurance builder preferred however general building, construction or other field service related fields highly regarded
- Ability to train, mentor and lead staff
- Implement and monitor safety standards and requirements including delivery of toolbox talks and communication
- Proven high level of customer service and management skills across diverse team/skill set
- Demonstrated problem solving, strong analytical and project management skills
- Proven organisational skills and ability to manage multiple tasks and staff rosters
- Simultaneous ability to work independently and liaise with Senior Management
- Excellent verbal and written communication skills
- Intermediate IT skills re Microsoft Office (Word, Excel & Outlook)
- Experience and knowledge of cleaning and restoration standards, practices, and procedures – Advantageous. Internal and external training also provided
- A strong commitment to and understanding of Quality, Occupational Health Safety and Environmental Management systems
- Certifications in EWP, Working at Heights and Confined Space will be highly regarded
- Full Drivers licence & Forklift licence required
- Construction Induction required
Benefits and perks
- Job security with Australia's largest restoration company.
- Competitive salary package including fully maintained company vehicle (Ford Ranger), mobile phone, laptop, and discretionary annual bonus
- Opportunities for travel interstate and internationally
- External and internal industry specific training provided
- Generous Employee Reward and Recognition platform
- Free Employee Assistance Program for you and your immediate family
- Future career progression where great work is recognised and rewarded
- Advancing in technology, forward thinking company, embracing initiative and innovation
Valued HERO’s:
Our corporate values ensure all our people are our true HERO’s. H – Highest Ethics in all that we do, E – Empathy to each other, our customers and business partners, R – Return in profit and return in property – restoring lives, return on effort & recognition, O – Opportunity to grow, to be the best version of ourselves and return for all shareholders. We celebrate Responsibility, Integrity, Care, Excellence and Enjoyment. If these values resonate with you then you may be the new HERO, we are looking for. Join us in creating a positive work environment where individually we are good, but together we are brilliant.
If the cape fits……
Then please apply, we’d love to learn more about you and why you think you are our next HERO.
You must be an Australian citizen or have unrestricted Australian working rights to apply for this role.
Applicants must provide a full National Police Clearance check.
Applicants will be required to obtain a Working with Children check.
Applicants must obtain a Construction Induction / White card.
Applicants must be willing to undergo any pre-employment fitness and medical assessments deemed appropriate for the position.
