Operations Supervisor

Job no.: 494338
Work type: Full Time Permanent
Operations Supervisor at HCL
Healthcare Logistics (HCL) is a subsidiary of the EBOS Group and is a growing business. With almost 5,000 employees in 109 locations across Australia, New Zealand, and Southeast Asia, EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.
EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.
About the role:
This full-time position will report to the Distribution Site Manager and will be responsible for supervising their allocated warehouse staff members by taking responsibility for their performance in relation to the warehouse operations as per agreed KPIs while maintaining and help lift WHS standards.
This role presents as a unique opportunity to take great teams and results and make it better. The Successful candidate will have proven supervision skills and experience in all things operational. Receipt, storage, distribution of finished products in a 3PL and 4PL environment. Having experience in SAP WM and QMS systems will be an advantage.
The work hours will vary from 5 am to 6 pm and may require opening the site or close the site as per business requirement.
Key Responsibilities include:
Lead, motivate and supervise all operations staff.
Develop and coach the team.
Identify and implement CI improvements.
Monitor daily productivity to create daily reports.
Ability to measure the workload to efficiently manage the labour cost.
Ensure that SLA are always met.
Be customer centric.
Report KPI’s to set targets to be achieved.
Ability to resolve staff disputes and grievances as per EBOS policy.
Maintain and develop processes that are efficient and quality compliant.
Develop and review WIs and SOPs.
Follow QMS guidelines.
Responsible for WHS.
Actively manage transport queries and provide solutions.
Understanding of Lead time and RDD to meet DIFOT requirements.
Attend weekly, monthly and quarterly meetings with customer.
Create and present weekly, monthly and quarterly business report.
Regular meetings with team and management team.
Develop and maintain functional working relationships with: Distribution Centre Manager, General Manager, Head of Operations, Head of QA, Commercial Manager, Key Account Managers and BD Manager.
Skills and Experience:
Skills /Abilities:
Strong leadership, conflict resolution and negotiation skills.
Ability to independently follow and execute work assignments within established time frames and specifications.
Strong analytical skills with the ability to identify and resolve technical, operational, and quality problems and related issues.
Ability to calmly and clearly articulate issues and proactively propose solutions to staff and management at all levels.
“Can-do” cooperative attitude.
Tendency to build rapport with internal and external business stakeholders to achieve favourable outcomes.
Resolve to make things better.
Excellent personal presentation.
Motivated to contribute to a team environment.
Keen to use initiative.
Punctual and reliable.
Able to maintain confidentiality.
Attention to safe work practices.
Commitment to identify continuous improvement opportunities.
Results driven, possess initiative with excellent problem-solving capabilities.
Understanding of inventory traceability and document control requirements is essential.
Ideally SAP EWM skills, though SAP IM / WM skills acceptable.
Why us?
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
Other benefits include:
Employee Share Plan.
Company Paid Parental Leave.
Employee Assistance Program for Mental Health Wellbeing.
Staff Awards.
Employee Referral Program.
Health Insurance Discounts.
And more.
EBOS Group are committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion.
We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).
Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations, please inform us by reaching out to HR@ebosgroup.com. We believe that a diverse and inclusive workforce enriches our organization and contributes to our success.
Pre-employment checks may be required and will be discussed with the successful candidate.
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role
For more information and a confidential discussion on the position please contact either
Mahavirsinh Zala, Distribution Centre Manager HCL Pemulwuy via email on mahavirsinh.zala@hcl.com.au
Or
Jay Madhaven, Distribution Centre Manager HCL Eastern Creek via email on jay.madhaven@hcl.com.au
Only shortlisted candidates will be contacted.
You must have the right to live and work in Australia to apply for this job.
An offer of employment will be subject to a satisfactory National Police Clearance.
Advertised: 29/01/2024 AUS Eastern Daylight Time
Applications close: 29/02/2024 AUS Eastern Daylight Time