Optimisation Lead

The role

The Optimisation lead will be responsible for analysing and identifying areas of improvement in claims handling.  The Optimisation lead will aim to reduce costs, minimise leakage including fraud detection, enhance third party customer experience and expedite the settlements and recovery process.

Accountabilities

• Analysing existing claims processes to identify areas for improvement that drive efficiency and accuracy and improve overall claim outcomes.
• Working with key stakeholder groups to identify automation opportunities, implement digital solutions and leverage technology to enhance efficiency, reduce costs and improve claims outcomes
• Develop performance metrics and implement tracking systems to monitor the effectiveness of process optimisation initiatives.
• Provide process training and support to team members on new processes, systems and tools implemented as part of the optimisation initiatives.
• Utilise data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedment of optimisation initiatives.
• Exhibit strong leadership skills and influence team members to identify process and system opportunities

What experience you’ll bring

• 3-5 years Motor Claims experience and/or 3-5 year Process Optimisation experience preferably within a personal insurance context
• Well developed and demonstrated understanding of the legislative, regulatory and compliance obligations to operate in Motor Claims
• Excellent analytical, problem solving and decision making skills and the ability to develop innovative solutions
• Exceptional communication and interpersonal skills
• Demonstrated ability to effectively engage, influence and develop others
• High level project management experience i.e. an ability to deliver results to agreed timeframes.

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer!
If this sounds like you, apply today. Visit our website to find out more.

Our perks

• Location – This role is based at our North Lakes office - a convenient location close to local retail, restaurants and other amenities.
• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our

Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.