Motor Technical Trainer Vic

About us

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
 

Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
 

The role

Part of the Technical Training Team, responsible for the delivery of technical requirements of the assessing team to ensure that we develop market-leading cost capabilities in the design & application of Repair Methods, and ensure successful achievement of the company’s corporate goals.
 

It is also the purpose of this role to carry out monthly AQA reviews and use the findings to develop our assessing teams through mentoring, coaching, and shadowing.
 

• To coach and develop Auto and General’s assessing teams in the application of consistent and correctly applied Repair Methods whilst providing excellent service for our customers & balancing the needs of our business.
• Being a business SME in all the software & quoting systems e.g. AudaNet whilst applying all of Auto and Generals assessing processes.
• Conduct the completion of accurate AQAs monthly. Also, be able to identify business risk areas from the AQA findings and address the risk areas with State & Assessing Managers.
• Providing detailed reporting to the Assessing Team and leading/ driving action planning with the State teams, including supporting Assessors to develop or reach minimum performance standards.
• Design, develop and deliver assessor training nationally in accordance to the business requirements from Induction through to advanced technical & soft skill training, including Code & State based legislative considerations.
• To drive the correct repair method, providing insight internally via data/ AQA & externally through Market Best Practice.
• To champion a culture of leadership excellence & changeability.

What experience you’ll bring

• Minimum 5 years in the insurance industry.
• Strong knowledge and understanding of the motor body repair industry including the relationship between the insurance industry and the repair sector.
• Trade qualified as either a spray painter, panel beater or Mechanic.
• Experienced in quoting accident damaged vehicles
• Exceptional customer service insight and delivery
• Strong written and verbal communication skills
• Computer & quote package literate
• Strong planning and organisational ability
• Analytical and problem solving skills
• Training background “CertIV in Assessment and Training” is highly regarded.

Our perks

• Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
• Paid parental leave - We support our new parents with paid parental leave and other benefits.
• Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
• Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
• Employee discounts - You’ll receive discounts on Budget Direct insurance products.
• Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
• Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
• Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
• Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.

If you are seeking a new challenge and would enjoy the opportunity to work in a growing and changing business, click on the APPLY NOW button and submit your application.
 

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
 

*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.