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Form of work- Multiple casual positions available
- Your work will support Victorians better their Oral Health.
At Dental Health Service Victoria, we know our team is key to delivering better Oral Health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives. You’ll thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work. Sounds like a place you want to be?
About the role:
In our Contact Centre, the Integrated Services Unit at Dental Health Services Victoria, you are the first point of phone contact for our consumers. Our contact centre operates on weekdays from 8.30 am to 6:00 pm. The position is casual, from Monday to Friday. These roles report to the Manager of Patient Services. As an Oral Health Experience Officer, your role is to ensure that the organisation continues to deliver high-quality client-centred services that improve our consumer experience. This role operates not only in telephony, we provide services for TeleHealth, Webchat, email and general administration work.
Skills required are:
- Previous contact centre experience with a high level of accuracy and attention to detail.
- Microsoft Office proficiency.
- Great organisation and time management skills.
- Excellent customer service and communication skills.
- Excellent interpersonal skills with the ability to foster trust and respect.
- Experience in working with a variety of tasks in an administrative environment.
We would love to hear from experienced contact centre individuals who can work full-time and be part of a team making a difference in the community!
Why work for DHSV:
- Work at Carlton where it is renowned for its decadent food scene and charismatic culture.
- Make a difference to our patients who come from different cultures and social backgrounds.
- Work with a team with a wide range of skills and experiences.
To see a full copy of the position description, please click here.
We will be reviewing applications as we receive them so, please do not hesitate to apply.
To submit your application, please click ‘Apply’ and follow the prompts. For further enquiries, please contact *******@dhsv.org.au.
Applications close: Sunday, 25 February 2024, 11.59PM
We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.
DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practised.
DHSV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government. The government requires all healthcare workers (which includes all DHSV employees) to be vaccinated for COVID-19.
