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SalaryIMPACT thrives hereWHY BAI COMMUNICATIONSAt BAI Communications, we keep Australians, from the cities to the outback, connected, and the significance of what we do is felt by everyone.
Our critical communications team actively protect our sites and keep services on air. We work alongside authorities, to operate the NSW Government Radio Network and provide life-line communications to NSW Telco Authority emergency service providers who manage public safety.
We are incredibly proud by the commitment, hard work and leadership our people show every day. Our trusted Field Service teams ensure continuity of our network. Our highly skilled Operators keep the public informed during times of crisis and react quickly to changing operational requirements of a demanding complex network. Our deep engineering, delivery and operational capability make us the partner of choice for the government and industry stakeholders alike.During times of crisis, such as bushfire or cyclone season, our people travel from around the country to support this critical work. We care for our People. Volunteers for local Fire Service or State Emergency Services are provided with additional time off work at full pay for their volunteering activities. Hiring contractors fill gaps in our usual work and we are therefore always interested in hearing from people looking for permanent or casual work.
We continue to develop world-class solutions for new and emerging technologies. This includes planning for future network improvements which allow our customers to take advantage of technology innovation.ABOUT THE ROLE
The OSS (Operational Support Systems) Specialist role will help to ensure the Telco Authorities Public Safety Network is being managed as effectively and efficiently as possible through data mining, trending, alarm optimisation and streamlining of event management.
This role will facilitate a full holistic end-to-end review of the network from equipment level through to the OSS platform, evaluate and improve existing processes, and direct third-party vendors to deliver change where needed.
This role will also be instrumental in the delivery of a new ICT Monitoring Platform, which will complement the existing OSS platform.Key Responsibilities:
- Drive alarm optimisation through tuning of alarm rules and correlations.
- Data mining and trend analysis to identify issues, provide resolutions, and develop and document preventative measures.
- Deep dive into technologies and determine monitoring requirements for each device type.
- Strive to continuously improve the end user experience.
- Consultation, technical advice and design of new products and services
- Support the scoping, design, development and implementation of a new ICT Monitoring and Performance Solution.
- Primary contact and central resource for all monitoring matters
- Provide Level 2 support for all monitoring matters, promptly following up on outstanding issues.
- Where appropriate, provide frontline configuration.
- Undertake administrative tasks within systems for tracking purposes.
- Key focal point and liaison with relevant internal and external entities
- Work in close collaboration with Vendors such as Kalibre, Motorola, NEC, and Nokia
- 5+ years’ experience in operating & maintaining Network Management Systems and Operational Support Systems
- Relevant experience in Telecommunication and or IT networks a plus.
- Strong understanding protocols, standards and interfaces that allow monitoring and control of remote devices
- Data mining and trend analysis capability
- Excellent customer service skills, including good communication and presentation skills including effective consultation and liaison skills
- Sound planning capability, good prioritisation skills and personal organisation to set priorities and meet deadlines
- A current state driver’s license is required.
- Must be prepared to work away from home for short periods.
- Australian Citizenship essential to obtain and maintain a baseline security clearance as a condition of employment
At BAI, we embrace difference, and we welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, people with disability and members of the LGBTQIA+ community.We stand for being courageous and doing what matters, living by our core principles; One BAI Team, Customer First, Adapt and Learn and Drive Sustainable Growth, you will be provided with every opportunity to thrive at BAI.Some of the reasons you should consider working with us include:
- Our people and a genuine sense of inclusion and belonging with a dedicated Diversity, Equity and Inclusion strategy, Champion Network, membership with the Diversity Council of Australia and access to resources and events.
- A 2022 - 2023 Gender Pay Gap of 3.7% (median total remuneration)
- A focus on personal and professional development with an established performance framework and access to LinkedIn Learning.
- Access to flexible working arrangements, gender-neutral paid parental leave, study leave, purchased leave and charity and volunteer leave.
- A wellbeing agenda that includes access to health insurance, life, TPD and salary continuance insurances as well as an Employee Assistance Program and regular health care checks
- Rewarding high performance through a Performance Recognition Scheme and peer recognition program
- Access to a number of corporate rates and discounts and Novated Car Leases through SG Fleet
- We love that many of our new hires find their way to us via our Referral Program. This speaks volumes about our culture; and the fact that the employee is compensated is just a great by-product!
