AddressAbout Team Global Express
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au
Why TGE
We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.
What we offer
- Competitive salary above industry standards
- Upskilling, training, mentoring and more to support your career development journey
- Fun and practical employee perks and discounts
- Inclusive parental leave policy that supports all parents & carers
- Peer recognition awards acknowledge when you go above and beyond
About the role
To provide all the administration and customer service functions required for the efficient operation of Team Global Express. This function supports the Administration Supervisor and is involved in all clerical activities. This role requires excellent communication, (written and verbal) and organisation skills within the Team Global Express team.
What you'll do
- Contribute to the highest standards of Customer Service support by diligently attending to customer facings tasks, answering the telephone, handling enquiries and relaying messages in a professional, detailed and prompt manner to achieve the best possible customer experience.
- Addressing and resolving stakeholder queries in a timely manner.
- Utilise Toll Systems to complete administration and customer service tasks .
- Where required provide coverage within administration to ensure reception is manned.
- Core operational data entry (connotes) are processed and correctly entered to Tollworks each day.
- Prioritise work throughout the day and complete in a timely manner.
- Prepare weekly wages and reconciliation reports for Revenue and reporting.
- Provide administrative support to the operations team as and where required.
- Maintain staff training and compliance databases.
- Ensure that all training is recorded and sent to Training Coordinator for upload into Learning at Toll.
- Assist Administration & Branch Manager in on-boarding and off-boarding employees as well as arranging necessary pre-employment inductions.
What you'll bring
- Knowledge of transport industry - ideal but not essential.
- Previous experience in an administrative support role
- Advanced computer literacy in Microsoft Office suite.
- Strong focus on delivering high quality customer service
- Excellent organisation, attention to detail and accuracy.
- Self-motivated with the ability to work independently and without direct supervision.
- Ability to consider a broad range of internal and external factors when solving problems and making decisions.
- Bright and energetic with a positive can do attitude
An inclusive workplace, works for everyone
We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.
Our recruitment process
Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.
Other things to note
- When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
- During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
- TGE is listed as one of LinkedIn's Top Companies of 2023 in Australia.
Additional Information
We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.
As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.
It's never been a more exciting time to join our team as we take the next step in our journey.
To find out more about us, visit https://www.tgexpress.com.au/careers
To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.
